Contact Centre Team Manager

Ealing, London (Greater)
£30,500 - £33,000 per annum depending on experience
11 Jun 2018
18 Jun 2018
Full Time
Organisation Type
Housing association / RP

Contact Centre Team Manager

£30,500 - £33,000 per annum depending on experience


6-9 Months Fixed Term Contract

37.5 hours per week

A2Dominion is one of the UK’s leading providers of high quality homes and aims to provide real choice and excellent services to all its customers.

Are you an inspirational leader ready to make a difference? Are you people focused and like to grow, nurture and develop your team? Are you customer focused and like to challenge the norm?

Are you a dynamic and energetic and an engaging manager, looking for a new opportunity where you can progress and affect change in a forward thinking organisation?

If so, we would like to speak to you!

We are looking for a highly motivated, people focused customer services professional who is able to lead, coach and support a team of Customer Contact Agents. You must be energetic, confident and able to inspire your team to deliver a quality-focused service to both internal and external customers.

As our Customer Contact Team Manager, you will be responsible for the operational management of a team of Contact Centre Agents as well as being tasked with identifying performance and training gaps and managing agents within A2Dominion. You will be expected to analyse agent performance against KPI’s, provide support for agent’s individual needs, and address concerns and development needs.

You will have previous experience of leading a contact centre team, with a proven ability to deliver strong and sustainable results. You will have experience of delivering, through a contact centre team, an outstanding service to customers. You must be people focused and ready to make a difference in a fast paced and dynamic environment.

If you are the ‘next step’ manager with 1-5 years management experience working in a commercial/financial/retail setting we would be extremely interested to hear from you!!

Please note we will be looking to meet with shortlisted applicants on Tuesday 19th June 2018 for an informal chat with interviews set to follow the week after.

In exchange, we offer a fun working environment, a great salary, a clear career path, and a highly supportive management team.

A2Dominion is a residential property group with almost 37,000 homes across London and southern England, and thousands more in the development pipeline. We provide affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. Whilst we take a commercial approach to housebuilding, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers. A2Dominion is also part of the g15, a group of the largest housing providers in London.

Closing Date: Friday 15th June 2018

1st Interview (Informal) – Tuesday 19th June 2018

2nd Interview: TBC

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