Housing Coach

Birmingham, West Midlands
£31,575 pa
10 Jul 2018
26 Jul 2018
Full Time
Organisation Type

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our innovative education, employment, housing and well-being services address individual needs and help homeless people to transform their lives.

Crisis Skylight Birmingham deliver outreach services for people who are homeless, have been homeless in the last two years or, are at risk of becoming homeless. This is an exciting time in the development of the Skylight as the coverage of service delivery expands to reach even more homeless people in the city.

About the role

As Housing Coach, you will be involved in being the initial point of contact for members explaining the Skylight offer and conducting the initial and ongoing assessments of member’s housing needs, options and opportunities. The key focus of your role will be to provide support to members in identifying suitable, affordable and reliable sources of accommodation coupled with assistance for members to help sustain their tenancies.

You will be the point of contact within the Skylight Centre for complex and protracted housing advice queries as well as leading on the quality assurance of housing advice provided by staff within the relevant Skylight Centre. The role will also have a strong focus on homelessness prevention through negotiation and liaison with family members, landlords, housing provider, housing benefit departments, and the DWP.

About you

To be successful in this role you will have experience of working with socially excluded individuals and groups to promote and encourage inclusion, as well as experience of delivering advice and guidance, coaching and/or personal development training, ideally working to matrix standards.

You will also have knowledge of issues affecting homeless people which may include mental illness, addiction, benefit system and housing. The post holder will also be expected to demonstrate knowledge of housing and homelessness legislation as it relates to tenancies and act as a specialist resource for the team in this area.


As a member of the team you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply

If this sounds like the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Apply' button.

If you need to request an application in an alternative format, please contact the HR Team on 020 7426 3819 or e-mail human.resources@crisis.org.uk.

Closing date: 26 July 2018 (11.59pm)

Interview date: 7 August 2018

We value diversity, promote equality and encourage and applications from people of all backgrounds.  We particularly welcome applications from people with lived experience of homelessness.

For more information about our work please visit:


To see our work in action please visit:




Registered Charity Numbers: E&W1082947, SC040094

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