Customer Care Manager

Location
England, London, Willesden
Salary
Up to £35000.00 per annum
Posted
18 Jul 2018
Closes
01 Aug 2018
Ref
GHA1-000195
Contact
Jennifer Cole
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
Customer Care Manager

Utopia House, Willesden

Salary - £35,000 per annum

Full Time 35 hours per week, Permanent

Notting Hill Genesis has a fantastic opening for a Customer Care Manager to join the Responsive Repairs team. This is an exciting time to join Notting Hill Genesis as we enter a period of change following our recent merger. This exciting role is at the forefront of improving the repairs service provided to Notting Hill Genesis customer located across multiple London areas. Reporting into the Head of Responsive Repairs, you will come up with strategic solutions to reduce complaints and improve customer satisfaction. The Customer Care Manager will play an influential part in the Event Management team when larger scale events have taken place.

We are looking for an individual who can demonstrate experience of working in a customer facing environment. You will come from a background of working in a high volume transactional business with a detailed knowledge of the processes and practices of repairs. This role requires someone who can provide strategic ideas to the business and be an influential figure to the team to ensure the service continues to improve and develop. The successful candidate will possess excellent communication and the relationship management skills necessary to develop and maintain effective partnerships at a senior level internally and externally to the organisation.

We fully endorse career development and have a great reputation for rewarding our staff. Benefits include 26 days annual leave the possibility of flexible working, significant opportunities for learning and development and the opportunity to make a difference to how Notting Hill Genesis evolves in the coming years.

Advert closing date: 31st July 2018

Interviews will be held week commencing 6th August 2018

For further information or an informal conversation regarding the role please contact Jennifer Cole on 0203 837 7909 or email at j.cole@retinue-solutions.com. Applications should be made on the Notting Hill Genesis website https://www.nhhg.org.uk.

Previous applicants need not apply.

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.

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