Regional Customer Accounts Manager
Contract length/type: 12 month FTC
We have a great opportunity for a Regional Customer Accounts Manager to join our team.
About the Role
The role will focus on management of a regional team of Team Leaders, Customer Account Specialists, Customer Account Assistants and Welfare Benefit Advisors.
You'll ensure that the services delivered across the region and Group are innovative and effective, and that they support the delivery of the Group's collection service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by, Clarion's customers.
In order to be successful in this role you'll need substantial experience of successfully managing, leading and motivating a team in an income/debt recovery/credit control environment and delivering performance improvement of both processes and team members. Experience in organisational change, system implementation and Microsoft Dynamics are essential requirements.
You'll need to have an excellent understanding of rent arrears, legislation and policies and procedures associated with it.
If this sound likes an opportunity for you, we look forward to hearing from you.
Closing Date: Monday 13th August at midday
Interviews will be held on 21st August in Bromley
Applicants must be able to travel across regions as required.
Clarion Housing Group
Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group's housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.
Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target. Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group. The proceeds from sales are invested in our social purpose.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.
Building homes. Developing futures.
Clarion Housing Group is committed to having a diverse and inclusive workforce.