Temporary Accommodation Officer (Private Lease Scheme & Hostels)

Kingston Upon Thames
£32,637 - £41,847
27 Jul 2018
26 Aug 2018
Full Time
Organisation Type
Local authority

Candidates must be able to work outside of normal hours to provide out of hours emergency cover to the Council’s 4 Hostels (provided on a four weekly rota including one weekend every fourth week). Overtime is applicable for work outside of core hours within this role.

About the role

This is a varied and busy team leader role managing the Council’s well established ‘Temporary Accommodation Management Team’ with 6 Officers providing a full management service to private landlords via the Council’s Private Sector Leasing (PSL) scheme (approx 450 properties) and managing the Council’s four hostels, both of which provide temporary accommodation to homeless households.   

In this challenging and rewarding role, you will be responsible for all aspects of day to day service and performance management including void turnaround and will take the lead in building and maintaining relationships with private sector landlords/agents to sustain existing lettings and help develop new private sector opportunities to meet growing demand.

As part of the Council’s Community you will drive our commitment to excellent customer service and work collaboratively with colleagues to support tenancy sustainment, helping to meet a wide range of housing needs and fulfil the Council’s statutory duties under homelessness legislation. 

About you

The right people are critical to our future success. We are looking for someone with the ability to think creatively, drive change and implement new ideas. This is a great opportunity to join a strong and experienced team and make a real difference to people’s lives.

Your leadership and motivation will be vital for the team in managing and retaining a diverse portfolio of privately leased properties in a competitive private sector market to help meet increasing demand. You will offer the team support across a range of functions including assessing property conditions, monitoring contractor relationships and providing advice and support to tenants to help sustain tenancies.  

You’ll have excellent communication and negotiation skills, effective time management, work well under pressure and demonstrate a good working knowledge of relevant housing health & safety legislation, tenancy management, homelessness legislation and welfare reform.  Most importantly you will be passionate about customer service and delivering services that make a positive difference.

About us

We have ambitious plans for our future in Kingston. We’re well on our way to creating a dynamic, innovative Housing Service that can respond effectively to the future challenges we face in terms of new policies, increasing demand and changes in legislation. 

Corporately, we are moving away from traditional service delivery towards a model that commissions services and empowers people to support themselves.  

Situated in Zone 5, Kingston is among the best-connected town centres in London – just 12 miles from central London with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink. There’s also an extensive road network which provides close and easy access to the M25.

Our offer

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and management team.  

In addition, we offer a modern and flexible working environment for our staff allowing you to work flexibly.

We also offer a variety of staff benefits including:

  • 26 days annual leave plus bank holidays
  • Flexible working arrangements
  • Interest-free season ticket loans
  • Local Government Pension Scheme
  • Cyclescheme - enabling you to get a brand new bike and safety equipment for your commute/access to our Pool Bikes Scheme
  • Childcare vouchers      
  • Access to our Zipcar scheme for work use and discounted rates for personal use


If you think you have the right skills, capability and attitude to work with us on this exciting journey, then we want to hear from you.

To apply please click the apply button on this page to be transferred to the council's recruitment site and then complete our online application form, making sure you provide a supporting statement outlining what skills you can bring. Please ensure you refer to the role profile when completing your supporting statement.

If you wish to have an informal discussion about the role please contact David Hill on 020 8547 5412 or email david.hill@kingston.gov.uk. All candidates will be required to undertake a Criminal Record Check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. However, should you not declare is subsequently revealed, e.g. through the DBS check, then this may place your appointment in jeopardy. 

Advert Closing Date: 26/08/2018

Provisional Interview Date(s): 07/09/2018 & 10/09/2018 


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