Head of Home Ownership
We’re looking for an inspirational housing professional with an impressive track record of delivering excellent customer service and tangible outcomes for a diverse range of people, to join us as Head of Home Ownership.
The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.
One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.
Making sure we deliver comprehensive specialised, accessible, high quality and value for money services to our customers is paramount to our success. You’ll be the person who sees that we do just that. How? By providing energetic and inspiring leadership to the Home Ownership Team. You’ll also play a key role in the delivery of our Service Charge Programme, lead on the strategic delivery and operational performance for our services and much more besides. Indeed, your broad remit will see you deliver specialised functions that range from Consultations, Calculations and Billing to Collections, Resales and Staircasing across c 21,000 homes.
You’ll need extensive senior management and Home Ownership experience to head of service level within a large HA/LA. We’ll also be looking for a track record of leading and implementing change to deliver service improvements/customer engagement initiatives. Great at coaching and getting the best out of people, you're used to leading customer-focused teams too. What’s more, you have the credibility to inform and influence at all levels and a track record of delivering sustainable commercial and social partnerships. Financially astute, collaborative in approach, and with excellent attention to detail, above all, you have the customer-centric mindset it takes to create service improvements using your flexible leadership and management style.
One of the Sunday Times Top 100 Best Companies to Work for, we strive to be a great employer by investing a lot of time and resources in our people. After all, it’s people who drive our success, deliver outstanding customer service and ensure we remain a high-performance business. If you’d like to join us, and help make a real difference, please get in touch.
The role is subject to an enhanced DBS check.
For more information and to apply, please click on the "Apply" button.
Please note completed pre-employment forms must be included in order for your application to be processed.
Closing date: 13 August 2018
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