Contact Centre Agent Tier 1

England, London, Ealing
Up to £25909 per annum
28 Sep 2018
22 Oct 2018
A2Dominion Group
Full Time
Organisation Type
Housing association / RP

Contact Centre Agent Tier 1


£25,909 per annum


37.5 hours per week

A2Dominion Group

We are a residential property group with a social purpose. Our vision is to improve people's lives through high quality homes and services. Whilst we take a commercial approach to housebuilding, we reinvest all of our profits into building more new homes and supporting the communities where we work.

We provide affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. Whilst we take a commercial approach to housebuilding, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

This is an exciting time to join A2Dominion and be part of the Group's £20m change programme, Fit for the Future, which is transforming the way we work and significantly improving the services we deliver to our customers.

The role

As part of the Contact Centre department, you will be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and by email. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs, so excellent communication and problem solving skills are essential.

You will have previous customer service experience in a fast-paced and dynamic environment, with an adaptable and proactive approach to work. You will have the ability to pick up new systems and processes quickly. Our focus is on providing a great service. No previous housing experience or knowledge is necessary - we'll you all that stuff!

The shift times will vary between the hours of 8am - 6pm Monday to Friday. If you are an ambitious individual who feels that you can add real value to our team please submit your application.

Rewards and Benefits

As an employee of A2Dominion, we want you to feel fairly rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. All permanent members of staff receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. You are also provided with discounted childcare vouchers and cycling equipment throughout the year, and you pay for them by monthly salary deductions. On top of all of this you will also receive 25 days annual leave.

Closing Date: Friday 26th October 2018

The Group is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.

Click Here for Job Description and Person Specification

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