Customer Experience Manager  

Motherwell, North Lanarkshire
c. £45k
28 Sep 2018
19 Oct 2018
Full Time
Organisation Type
Housing association / RP

The Clyde Valley Group through its Association and Subsidiary owns and manages more than 7,000 homes across Lanarkshire and East Dunbartonshire.

We provide a range of homes for rent or sale on behalf of people with a wide range of housing needs at prices which people can afford. In addition, we are also delivering one of the largest development programmes in the Scottish affordable housing sector.

Our plans for the future are both big and bold.  We are excited by our ambitions and seek to continue to positively impact on the housing scene in Scotland. Our style is inclusive, from our Board Excellence Plan to our Customer Panel and we are committed to working together for the good of those who receive our services.

Last year we appointed our Customer Services Director and now seek to supplement our structure with a Customer Experience Manager. Reporting directly to the Customer Services Director, you will be responsible for the Tenancy Sustainment Team and Factoring Team and lead on the development and implementation of innovative customer insight and engagement strategies. You will be required to build highly effective and productive relationships and be an active member of the Management Team.

If you have customer services experience working in a complex and diverse environment, with a wide range of customers and motivated to lead on change within a growing organisation then we would love to hear from you.

For further details contact Kelly Shaw for an informal discussion on 07900 363803 or 020 3434 0990. You can download a job pack by clicking the Apply button to be transferred to Campbell Tickell's website.  

Closing date: Friday 19th October (12 noon) Interviews: Friday 2nd November 2018