Income Team Leader

Ealing, London W5
Up to £40,865
02 Oct 2018
22 Oct 2018
Full Time
Organisation Type
Housing association / RP

We’re looking for a results-driven housing professional with substantial housing management and income experience gained at team leader level within a large Housing Association or Local authority to join us as an Income Team Leader.

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.

One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.

Providing management direction and support to the Income Team and setting and maintaining a culture of high performing customer-focused service is what’s required here. We’ll also rely on you to deliver technical support, guidance and training to your Team. Managing budgets and contracts within your area and ensuring compliance will be important too, as will collaborating with other Team Leaders to ensure end-to-end customer processes work seamlessly. Seeing that our arrears recovery service is efficient, supporting the delivery of service and system improvements and reporting on operational performance – these are just some responsibilities that come with this challenging role.

A great team player and inspiring leader, you have a track record of providing excellent customer service that’s produced tangible outcomes for a diverse range of customers. You’re also used to managing risk and delivering service improvements/customer engagement initiatives that support the successful delivery of a customer experience strategy. What’s more, you know how to get the best out of people through coaching and performance management, and are comfortable communicating at all levels. A considered, intelligent approach to managing and implementing change is a given too, as is the financial awareness to deliver value for money and knowledge of relevant legislation, regulatory standards and good practice

One of the Sunday Times top 100 Best Companies to Work for, we strive to be a great employer by investing a lot of time and resources in our people. After all, its people that drive our success, deliver outstanding customer service and ensure we remain a high-performance business. If you’d like to join us, and help make a real difference, please get in touch.

The role is subject to an enhanced check.

For more information and to apply, please visit our careers page.

Please note completed pre-employment forms must be included in order for your application to be processed.

Closing date: 15th October 2018

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