Income Officer (Full Time)

Swan Housing
Billericay, Essex
£25,500 circa per annum
02 Oct 2018
16 Oct 2018
Full Time
Organisation Type
Housing association / RP

Location: Billericay, Essex

Closing Date: 16/10/2018

Swan Housing operates in Essex and East London and manages over 10,000 homes with plans in place to deliver more new homes as part of an ambitious three-year strategy. We create communities, we build and sell new homes and provide a range of services to our customers.

We do this by being innovative and enterprising. At the heart of what we do is our social purpose so any surplus we make gets reinvested into core services so that we continue to make a difference.

We have a permanent opportunity for someone to work as part of the Income Services Team on a full-time basis.  You will provide high quality advice and be able to demonstrate a high level of competence in debt and arrears recovery casework.

You will need to have knowledge of Welfare Reform and issues facing residents. 

We are looking for a self-motivated, positive person with a can-do attitude and an ability to communicate effectively at all levels. The successful candidate will be responsible for meeting challenging arrears and rent collection targets as well as contributing to the wider work of the Income Team.

The role involves dealing with customers over the phone and face to face including home visits. The ability to work some evenings and weekends as required is essential.

The success of this role will be measured against predetermined performance indicators.  This is a job that needs doing and needs doing well.

Swan is an equal opportunity employer and welcomes applicants from diverse backgrounds. Swan is committed to and demonstrates safeguarding, promoting the welfare of children, young people and vulnerable adults. Swan is a Disability Confident employer.

To apply for this position, please email your CV and covering letter to Danielle Barber – or upload below.

Closing Date for applications: 16th October 2018

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