6 month fixed term contract
Here at Metropolitan we are constantly changing, developing and improving the lives and environments for our customers. We value our people and the contributions they make to help us to achieve our priorities.
You will be responsible for managing the Powercurve project, a new complete collections system for customer insight and income collection. The system uses internal and external data to improve customer insight and drive an integrated decision engine and tailored collections pathways. This will help Metropolitan to mitigate the risk of Universal Credit and help customer transition. This system project includes the design and implementation of a new software system, and integration with other Metropolitan systems.
The role will be based in Nottingham sitting within the Transformation team with travel to other Metropolitan Offices. They will work closely the Income team and other key stakeholders to ensure the planning, implementation and roll out of Powercurve is delivered effectively.
We are looking for someone who is enthusiastic, driven and well organised. The individual must be methodical and used to managing and prioritising their workload. The successful candidate will have strong experience with technical and also business change projects, experience with the Powercurve system or other income collection software systems is desirable.
Skills and experience you need
-Ability to demonstrate experience of managing projects
-Comprehensive understanding of service delivery processes
-Proven ability to interpret data and provide appropriate insight
-Excellent communication skills, having proven ability to engage all managerial levels
-Proven experience of working in line with a Service Improvement Framework
-Strong stakeholder management experience with the ability to communicate with people at all levels
-Proven ability to work on your own initiative and make critical decisions quickly and rationally
-Excellent time management skills with the ability to manage conflicting priorities and deadlines whilst providing accurate work with a high attention to detail
-Ability to write and analyse reports and identify trends to support decision making
-Flexible availability to support the needs of the business
-You care about your customers and are driven to improve customer satisfaction
-You are able to negotiate and influence to gain agreement from colleagues and customers
-You are a team player with strong interpersonal skills
-You have a "can do" attitude and a positive approach
Metropolitan is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1,600 people to manage and develop our large portfolio of nearly 38,000 homes serving nearly 75,000 customers across London, the East Midlands and the East of England
How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!
All employment decisions at Metropolitan are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."
To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role and how you meet the key criteria for the post.
Interviews will take place on 12th October 2018.