Customer Experience Manager

Portishead, City of Bristol
£27,897 - £30,997 per annum (dependant on skills and abilities)
17 Oct 2018
17 Nov 2018
Full Time
Organisation Type
Housing association / RP
  • Are you a leader of front line service delivery?
  • Passionate about customer experience and making a difference?
  • Do you understand Housing and delivering services to fit the customers needs?


Have you said ‘Yes’ to the above and enjoy the buzz of being part of and leading a great team, then you could be our next Customer Experience Manager!


This exciting new role within our Contact Team will be your chance to play a pivotal role in helping Alliance achieve its Plan A ambition to provide great customer experience, be a trusted landlord and improve lives.


With daily management of your team of colleagues, you will be coordinating the work of our Customer Experience Advisors, providing a single point of access for our customers for housing related queries and case work.


With enquiries and customer referrals coming through many different channels, this role will also oversee the development and continuous improvement for our customers and colleagues. Being the champion of developing digital transformation and access for our customers, you will ensure we provide an effective, right first-time service.


About You:


You will have experience of working in a customer focused environment, particularly within a contact centre.  You will have the ability to coach, supervise and develop others, with the ability to inspire colleagues through energetic leadership. You will also have, or a desire to develop, a working knowledge of Alliance Homes and the services it provides in order to supervise your team efficiently and develop the team.


Skilled in data analysis and verification, your IT skills will be strong and your communication skills across all channels will be excellent.


About Us:


Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver our services.


On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!


So…are you ready to bring your AGAME? To find out more and to apply, please click 'Apply' today!


Closing Date: 18th November 2018


Please note, this vacancy may close earlier than 18th November 2018 as we will be interviewing  suitable candidates when applications are received. Therefore, we advise to submit your application as soon as possible for the position.


We believe in equality of opportunity and understand the value of a diverse workforce that is representative of our community. We hold the Investors in People Gold Award which recognises how much we support and value our staff. We’re one of only 14% of companies in the South West to achieve this award so we’re really proud of it!


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