ICT Service Desk Technician

Portishead, City of Bristol
£21,514 - £23,905 per annum (depending on skills and experience)
05 Nov 2018
19 Nov 2018
Full Time
Organisation Type
Housing association / RP

37 hours per week



About the role:


A new opportunity has arisen within the ICT team for an ICT Service Desk Technician. The ICT Service Desk Technician plays a crucial role in Alliance’s success.  Reporting to the ICT Service Desk Manager, you’ll live Alliance’s values and desired culture and you’ll embrace Alliance’s vision for ‘improving lives and benefitting communities’. You’ll also be driven so that our ‘Plan A’ ambitions are achieved.


The ICT Service Desk Team is designed to be the first point of contact for all ICT and Business Systems enquiries. As ICT Service Desk Technician, you will ensure that you help deliver a 1st class ICT support service to the company. You will provide first, second and some third line support for all ICT services including supporting projects. You will meet and exceed expectations regarding performance and service delivery according to defined measures and benchmarks and help to support the digital transformation required by Alliance’s ICT Strategy and Plan A. supporting all ICT services and providing support for projects.


The successful candidate will be required to assist in the review and continuous improvement of existing procedures and use of the new service desk system to drive efficiencies in the way that we deliver the support service.


About you:


We are seeking a Service Desk Technician with experience of working in a busy ICT service desk environment ideally with experience of supporting mobile devices, Office 365 (including SfB) and business systems. A high level of computer-based skills is required including an understanding of database architecture. The successful candidate will be a good communicator and have experience of working in a customer-focused environment.


You will also have a minimum of GCSE Maths and English at grade C or above as well as evidence of continuing professional development.


Naturally, you’ll also be an excellent ambassador, developing strong relationships with colleagues at all levels and key stakeholders with a strong focus on the highest standard of ICT service delivery. You will help manage the performance of first, second and third line services & support to ensure that service levels are achieved, and customer expectations are met and exceeded.


About us:


Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver our services.


Our head office in Portishead is situated by the Marina within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.


On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!


We believe in equality of opportunity and understand the value of a diverse workforce that is representative of our community. We hold the Investors in People Gold Award which recognises how much we support and value our staff. We’re one of only 14% of companies in the South West to achieve this award so we’re really proud of it!


If you are interested and ready to bring your AGAME, apply today!


Closing date: 19th November 2018

Interview date: Week commencing 26th November 2018


We believe in equality of opportunity and understand the value of a diverse workforce that is representative of our community. Committed to Investors in People (Gold).