Customer Account Manager
We are looking for an experienced individual to join our team at Look Ahead as Customer Account Manager. Look Ahead provide a range of Housing Management Services across a variety of accommodation based settings. The Customer Account Manager will manage a team of housing officers and will oversee our Supported Housing (non hostel/high needs), Temporary Accommodation and also the unsupported and stock.
As Customer Account Manager, you will provide housing management to individuals with either low or no support who are typically on Assured and Assured Shorthold Tenancies. It is expected that the manager and team fulfil both a neighbourhood and income collection function for Look Ahead. Working from both our Head Office and services, the role will ensure that appropriate estate inspections and tenancy audits are carried out and will ensure that any vulnerable customers not receiving support are linked into appropriate services wherever possible.
The Customer Account Manager will work closely with the project/compliance managers in the property asset team to support delivery of key investment programmes including landlord compliance and enable access where this proves challenging. Where tenants are not complying with the terms of their tenancies, Customer Account Manager will ensure that appropriate management plans are followed including the escalation to court proceeding as appropriate.
Where units are not linked to specific contracts/ local authorities the Customer Account Manager and Team will work closely with colleagues in Operations and Business Development to ensure units are freed for appropriate alternative use or made available for nominated move on under the nominations policy procedure.
For more information and to apply please visit our website.
Closing date: 10/12/2018
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