Neighbourhood Officer

England, London, Ealing
Up to £28608.51 per annum
03 Dec 2018
17 Dec 2018
A2Dominion Group
Full Time
Organisation Type
Housing association / RP

Neighbourhood Officer

8 Months FTC/Secondment



35 hours per week

A2Dominion Group

We are a residential property group with a social purpose. Our vision is to improve people's lives through high quality homes and services. Whilst we take a commercial approach to housebuilding, we reinvest all of our profits into building more new homes and supporting the communities where we work.

We provide affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. Whilst we take a commercial approach to housebuilding, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

This is an exciting time to join A2Dominion and be part of the Group's £20m change programme, Fit for the Future, which is transforming the way we work and significantly improving the services we deliver to our customers.

The role

As part of the Housing Services department, the Neighbourhood Services Officer will be carrying out and monitoring regular estate inspections, tenancy audits and ensuring accurate records are maintained and actions are taken to deal with issues. You will therefore need to be highly organised and have high attention to detail to carry out your day to day duties.

You will be part of an exciting and talented team maintaining a high profile on our estates therefore you will need to have commitment, energy, enthusiasm and a positive attitude to ensure individual tenants receive excellent housing and tenancy management services.

Candidates must have the ability to develop effective relationships with empathy and with a flexible approach to work. You will be organising a busy workload, maintaining high standards and reacting quickly to problems with workable solutions is essential. Ideally you will have prior experience of working in a customer facing role as well as experience managing antisocial behavior issues.

There will be a need to drive as part of this role to manage a patch of properties so you must have a driving licence and have access to a car in order to carry out the duties of your job.

As part of recruitment process we would like all candidates to provide some answers to the following two questions:

1. Please can you tell us about what training and/or experience you have, that you feel prepares you for the role of Neighbourhood Officer? Please provide detailed examples and explain how your examples are relevant to the role.

2. Please can you describe a time when a customer presented you with a problem that they had. Can you describe what action you took to resolve this problem for them? Please give a detailed response?

Any applications submitted without a supporting document answering these questions will not be considered.

Rewards and Benefits

As an employee of A2Dominion, we want you to feel fairly rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. All permanent members of staff receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. You are also provided with discounted childcare vouchers and cycling equipment throughout the year, and you pay for them by monthly salary deductions. On top of all of this you will also receive 25 days annual leave.

Closing Date: Wednesday 12th December 2018

The Group is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.

Click Here for Job Description and Person Specification

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