Housing Solutions Officer

Coventry, West Midlands
£21,074 - £26,470 per annum
04 Dec 2018
04 Jan 2019
Full Time
Organisation Type
Local authority

Fixed Term Contract till 31 March 2020

Do you get real satisfaction from helping people during times of need? 

Are you a great communicator, negotiator and able to connect with people from all backgrounds? 

Then let’s talk …. 

A major change in Housing legislation sees the Homelessness Reduction Act come into force from 1st April 2018. This has created the need to introduce a brand new team focused on preventing homelessness. You will need the ability to be creative and solution focused to ensure we are offering practical relevant advice and guidance to everyone with a housing need.

You will be working directly with people to prevent homelessness, offering advice and assistance to customers across all housing tenures. You will be agreeing personal housing plans with Customers so will need excellent communication and negotiation skills.

Whilst the role will primarily be city centre based in our Customer Service Centre, in the future the role may become mobile and will include home visits on occasion, so you must be prepared to travel and preferably have access to a vehicle.

You will be developing relationships with all partners including the Voluntary and Community Sector, in order to identify suitable services, support and housing for customers.

Experience of working with Private Sector Landlords and/or working in an ‘advocacy setting’ for vulnerable groups would be an advantage.

Knowledge of Housing legislation is useful but not essential as full training will be provided. 


In return, we can offer you an excellent pension scheme, flexible working, 'MyCar' scheme, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

To apply, please click on the apply button to visit our website.

Closing date: Monday 7 January 2019.

Assessments: week commencing 21 January 2019.

Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.

We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.

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