Onward Homes is one the largest registered providers of social housing, based solely in the North West of England.
In April 2017, we brought the Group together under the Onward brand to signal our intention to increase our impact and to make a greater contribution to the communities and customers we serve. We are delivering a major transformation change programme, in the way in which we deliver services and how we are structured as a business.
As part of a continued focus on developing and shaping our customer services and supporting our wider operations, we are looking for a Scheme Manager (1 post) to join our Older Persons Team.
Reporting to the Older Persons Team Leader, you will provide intensive housing and building management services at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety compliance requirements. You will liaise with health and social care providers, voluntary agencies and others assisting tenants to maintain their accommodation.
You will provide each tenant with an agreed level of intensive housing management, responding to tenant and scheme emergencies. You will ensure that your sheltered housing scheme meets regulatory standards for all health and safety and compliance requirements, ensuring property log books are up to date and all requirements are met.
Working with our neighbourhood colleagues, you will ensure all voids, lettings and housing management issues are communicated to ensure collaborative working.
You should have experience of dealing with older people in a service environment and building management and compliance requirements. Excellent communication skills is essential, with the ability to work on your own initiative as part of a dispersed team. You should have experience of working proactively to improve services and customer satisfaction. A satisfactory disclosure barring service (DBS) reference will be required.
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