Customer Care Officer

Orbit Group
England, Kent, Maidstone
£26481.00 - £29423.00 per annum
10 Dec 2018
24 Dec 2018
Jennifer Cole
Full Time
Organisation Type
Housing association / RP

Job Title: Customer Care Officer

Location: Horizon House, Maidstone

Salary: £26,481 - £29,423 per annum

Permanent, 36.25 hours per week

The Role

Orbit has a fantastic opportunity for a Customer Care Officer to join their team located at the Maidstone office. This role will see you provide and maintain communications between the Construction team and customers. Reporting into the Regional Customer Care Manager, you will be the first point of contact for the work orders raised for ambiguous repairs with customers who have recently moved into a new build Orbit property.

Your role will play an essential part to manage defects of new build properties escalated from the Contact Centre. You will coordinate appointments and provide contract administration support to ensure work order and customer care issues are rectified by contractors efficiently and in a timely manner. You will be required to monitor potential trends from completed customer satisfaction surveys and feedback provided.

About you

We are looking for an individual who has previously worked in the same or a similar House Building role. To be a good fit for this role, you will be an excellent communicator and a problem solver who is charismatic, motivated and hard working. It is essential that you can demonstrate strong customer service skills and have the ability to interpret data and produce reports.

You must be computer literate, with Basic Word and Excel skills.

Why apply?

We believe that an organisation's best asset is its people, and as such we want everyone to feel that they can make a difference. We want to unlock the potential in all Orbit employees and maximise their satisfaction in the job. We have a corporate training programme, opportunities for professional development and our staff tell us we are a great organisation to work for. We offer an excellent benefits package, including private medical insurance, discounted dental insurance and gym membership, 27 days holiday entitlement and pension scheme.

About us

As one of the country's largest housing associations, Orbit owns and manages 40,000 homes and is committed to its purpose of Building Communities. Orbit is an ambitious, dynamic organisation with national reach and influence. We are passionate about making a real difference to our communities, ensuring our customers are proud of where they live. We are a long-term sustainable business and make profit for a purpose in order to re-invest in our services and to build much needed new homes.

How to apply

The advert will expire on Sunday 2 December 2018

Interviews will take place on Week commencing 3 December 2018

To apply for this role please submit your CV and a supporting statement that demonstrates how you
meet the key criteria we need. If you wish to discuss the role further, please contact Jennifer Cole at Retinue Solutions, on 0203 837 7976 or via email on

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.

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