Onward Homes is one of the largest registered providers of social housing, made up of seven social housing, development and property management organisations operating in a federated structure based solely in the North West of England.
In April 2017, we brought the Group together under the Onward brand to signal our intention to increase our impact and to make a greater contribution to the communities and customers we serve and we are delivering a major transformation change programme in the way in which we deliver services and how we are structured as a business.
As part of a continued focus on developing and shaping our customer services and supporting our wider operational teams, we are looking for a Neighbourhood Assistant (1 post) to join our Neighbourhoods team.
Reporting to the Letting and Administration Team Leader you will provide administrative and lettings support to our Neighbourhoods team.
You will process and input housing application forms and supporting documentation and arrange viewings. You will proactively manage waiting lists for re-housing to enable offers to be made. You will respond to enquires as appropriate, provide housing advice to prospective customers and will ensure targets are achieved and build relationships with Local Authority partners and Choice Based Letting Providers. You will also perform general administrative duties to support the work of the Neighbourhoods team and provide custom reception duties and facilities management support where required.
To be successful, it is essential to have experience of delivering customer service and developing partnerships. You should have experience of working as part of a team, have IT skills to intermediate level and be able to follow set policies and procedures. You should have knowledge and awareness of related housing regulations/law and should be educated to GCSE standard or have equivalent qualifications/experience. You may be required to work in different locations as required.