Customer Support Officer

Location
Barnet (City/Town), London (Greater)
Salary
Circa £21,159 per annum
Posted
11 Dec 2018
Closes
23 Dec 2018
Ref
TBG000725
Hours
Full Time
Organisation Type
Council owned company

Are you passionate about helping people facing homelessness?

Can you work in a fast-paced frontline service?

The Housing Options service at Barnet Homes works on the frontline of homelessness in Barnet, providing housing and homelessness advice to those in need in one of the most popular places to live in London.

It is an exciting time to join the Housing Options Service. The new Homeless Reduction Act will bring significant changes requiring councils to help everyone who is threatened with homelessness, with the focus on early intervention and prevention.

A new role is being created to help focus on how the customer journey is managed so that we can create more capacity for specialist prevention services.

This role will be delivering the new customer ready model for the statutory homelessness service. The Customer Service Officer will perform a diverse range of administrative tasks to get the customer ready for their appointments with more specialist officers.

Barnet Homes is a dynamic organisation, always looking for innovative and fresh ideas to tackle the challenging situations we face every day.

Person specifications:

We are looking for:

*Excellent communicators who will give clear and concise advice to customers *Good listeners who will be empathetic when helping customers facing challenging personal circumstances *Quick learners who will be motivated to take ownership of their workload and think innovatively to find solutions for their customers' needs. *Knowledge of the housing sector is desired but not essential

If you think you've got what it takes to be part of our team, please submit your application by the end of 23rd December 2018.

If you are shortlisted an assessment and interview will be on Monday 7th January 2019.

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