Executive Director – Customer Insight

First Ark Group
Competitive Six Figure Salary
04 Jan 2019
01 Feb 2019
Full Time
Organisation Type
Housing association / RP

We are a unique social business model aiming to provide excellent services for all our customers, along with life-changing opportunities to inspire everyone in our communities. Highly customer-focused, our vision is to create success that changes people's lives and we are at an important stage in our journey having recently appointed both our new Group Chief Executive and Executive Director of Finance and Risk. 

First Ark Group is a range of individual businesses which provides nearly 14,000 affordable homes to rent for all ages, facilities management and property refurbishment solutions, support for sustainable business growth through Social Investment Funds and partnerships to generate investment. Our business provides homes for sale, shared ownership and affordable rent, alongside extra care facilities for older people.  We employ over 430 people and have an annual turnover in excess of £64m.

As we embark on our next phase of development, this is an excellent opportunity to champion customer excellence across the Group and provide inspirational strategic leadership to our Customer Services and Housing Management teams amongst others. As a core member of our new and vibrant Executive Team, the role will be critical to the successful running of the Group by helping to deliver transformational change and shaping our exciting future. 

We are looking for an inclusive and motivational leader who will inspire a large directorate to exceed the already high service standards we’ve set ourselves. With an unrelenting focus on continuous improvement and delivering the best possible outcomes for our customers, you’ll be skilled at working effectively at Board level, bringing a track record of building strong relationships with customers, colleagues and external stakeholders alike. With recent experience of improving performance and delivering results in a comparably complex regulated environment, your insight into developing and implementing strategies will be fully utilised as our business drives forward to achieve its goals.

To find out more about joining our strategic leadership team, please visit: www.firstark-appointments.com  For a confidential initial discussion, contact Nick Roberts on 07393 013697 or Tim Hills on 07393 011 130.

Alternatively, please click on the "Apply" button at the end of the page.  

Closing date: 5:00pm on Friday 1st February 2019.