It’s an exciting time to join SW9 Community Housing. As a resident-led Housing Management Organisation, we are seeking to recruit to key managerial roles in order to enhance the delivery of service that we provide to our residents to ensure excellence. We are based in one of London’s most vibrant and diverse boroughs in which to live and work. With 1,500 properties currently and 239 new homes to be added to our portfolio during 2019/2020, a turnover of £7.7m, as well as a substantial regeneration and development programme, we aim to build a bright future for our residents. They are the reason we do what we do and we want like-minded visionaries to join us on this journey.
Who we are:
• A group of people who demonstrate integrity, respect, and teamwork
• A group of people with passion, drive, and the courage to be different
• A group of people committed to doing the right thing.
Our values define who we are. They are the fundamental beliefs of our social purpose. They guide our actions and behaviour. They influence the way we work as a team – and the way we serve our customers and engage with our stakeholders.
Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our customers and stakeholders experience us. Our values give us confidence that we are using the same principles to help us make these decisions throughout our organisation.
SW9 works hard to acknowledge and celebrate individuals and teams within our organisation who consistently live our values and bring our purpose to life through their everyday behaviour, which in turn has a positive impact on our customers, community and stakeholders.
We want people who are energetic, flexible, passionate, forward thinking/innovate and creative. If you think you are the best person to help us create an even better service for our stakeholders, we want to hear from you.
About the Role:
Responsible for managing a team of four, you will have experience of delivering a high quality responsive repairs and void property refurbishment service to residents on an estate. You will ensure contractors and budgets are effectively managed, KPI performance is upper quartile and buildings and other assets are maintained to the highest standards and meet all regulatory and legislative standards.
To succeed in this role, you’ll have a proven track record in managing a repairs service at a similar level. You will have experience of delivering top quartile performance. This will be through effective contract management and implementing new ways of working that deliver continuous improvement and great customer satisfaction. You will also have experience of developing and motivating your team and where needed, provide technical expertise and guidance for repairs and maintenance related works to SW9 managed properties.
When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation and commitment, we offer:
• competitive pay rates
• a defined contribution Pensions Scheme (including life cover)
• competitive annual leave entitlement
• Interest-free season ticket loan
• employee assistance programme
• excellent learning & development opportunities
• staff discount scheme
• a modern office and facilities
How to Apply:
Please read the Role Profile for full details of the role and apply by sending your updated CV, together with a supporting statement demonstrating how you meet the person specification. You should return your application to recruitment@SW9.org.uk, ensuring you quote the Reference Number and Job Title.
Additional Recruitment Information:
Please ensure you read the Guidance Notes for candidates prior to submitting your application. We do value every application we receive. However, due to the volume of applications we receive we are unable to acknowledge each application. We will only reply to those who have been shortlisted for interview. If you have not received a reply within two weeks of the closing date, regrettably your application was unsuccessful. If you want to find out more about us at SW9 you can do so by clicking the red 'apply' button to be redirected to our website.