Tenancy Sustainment Officer

Ringwood, Hampshire
£27,724.00 per annum (plus comprehensive benefits)
08 Jan 2019
01 Feb 2019
Full Time
Organisation Type
Housing association / RP

Why Radian?

At Radian we are committed to investing in local communities to make them stronger whilst helping to provide homes to those that really need them. It’s at the very heart of what we do and empowers our colleagues to support our customers in realising their aspirations. We’re committed to delivering 3,500 new homes by 2023 to add to our current portfolio of over 24,000 units.
We also recognise the importance of continuing to develop our products and services to meet the changing needs of our customers, and have recently launched an ambitious five year Corporate Strategy that will help us continue building on our successes and to achieve our full potential as a leading provider of affordable homes across the south.
We are looking to recruit people who share our passion in making a difference to the lives of our customers and our local communities. In return we will invest in you to help develop your career in a great environment that offers flexibility, collaboration and excellent rewards and benefits.


We are looking for an enthusiastic and self-motivated individual to join our Tenancy Sustainment Team. The purpose of this key role is to be able to provide advice and support that enables our residents to control and maintain tenancies from the time they are nominated a Radian property.

This is an exciting time to be joining the team in an ever-changing environment. You will always be busy and will be expected to give help and advice in many area’s including, new tenancy advice around being a ‘good neighbour’, budgeting and debt counselling, setting up home and service charges, property condition and hoarding.

With empathy and understanding, drive and determination the successful applicant will have demonstrable experience of providing excellent customer focussed services with knowledge of people from all walks of life with the skill to deliver services that provide practical support for customers without undermining their independence.

This role will cover a large geographical area around the Ringwood office including the New Forest, Wiltshire and Dorset. Sometimes cover of other areas may be required. A full clean driving licence and access to a car at all times is essential.


•28 days annual leave per annum and pro rata, plus bank holidays, with the opportunity to buy and sell additional leave
•Employer pension contributions of up to 12%
•Life assurance
•Flexi-time scheme, allowing individuals to work hours that suit them (subject core hours and the requirements of their department and role)
•Interest free season ticket loan
•Comprehensive training and development, including study support
•Radian Rewards, flexible voluntary benefits scheme
•Enhanced maternity/paternity leave for those who qualify
•Staff recognition scheme

Interview date

Interviews will be held on Wednesday 13th February at our Ringwood office (BH24 1PN).

How to apply

To apply, please click on the link below.

No agencies please.

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