Housing Administrator/Receptionist

Reading, Berkshire
up to £25,000
08 Jan 2019
20 Jan 2019
Full Time
Organisation Type
Housing association / RP

We’re looking for two Housing Administrator/Receptionists with energy, experience – and a strong sense of purpose to support in our Reading.

Catalyst is one of the UK’s leading housing associations. We’re here to make a purposeful difference, providing housing solutions and opportunities for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. And by doing so, we build more than homes – we build communities.

We also work hard to be a great employer, to deliver outstanding customer service and to be a high-performance business. We are absolutely committed to our social purpose, in every part of our organisation. And we always seek to do better.

This is an extremely important position as you will be responsible for delivering an excellent first impression for the company, so a well presented, warm and friendly Receptionist with a confident and professional manner is essential. You will be expected to provide exceptional customer service to residents as well as coming up with effective solutions to complex customer queries in a fast-paced and often unpredictable environment.

The role will expect you to be friendly and courteous to customers demonstrating empathy; able to work across teams to build effective working relationships and provide a high quality administrative support service.  You will also be expected to attain full knowledge of Catalyst services. Office administration duties will include supporting the office manager, invoice management, ensuring the office has all necessary supplies and managing day to day office maintenance.

You will be able to demonstrate customer service and administration experience and understand the importance of excellent customer service delivered with empathy and team work. Excellent time management and communication skills are also key to this role. This role is subject to a basic DBS check. The post holder on occasion will be required to cover either site.

We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.

The role is subject to a basic DBS check.

You will be based in the Reading office but a full driving license and access to your own car is essential, as you will need to be able to support in Catalyst Oxford office on an ad hoc basis.

Please note that if we receive a sufficient amount of applications this role will close prior to the stated closing date.

For more information and to apply, please visit our careers page: www.chg.org.uk/careers.

Please note completed pre-employment forms must be included in order for your application to be processed.

Closing date: Sunday 20th January 2019

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