Neighbourhood Officer

Location
Bradford
Salary
£24,250.25 (non-CIH qualified)/£28,111.39 (CIH qualified) (plus £2000 car allowance for both)
Posted
11 Jan 2019
Closes
31 Jan 2019
Seniority
Officer
Hours
Full Time
Organisation Type
Housing association / RP

We are a charitable housing association that owns and manages more than 18,000 homes – and developing thousands more – across Yorkshire. We also provide a range of services so that people can live independently. All our profits are reinvested so that we can do even more for our customers. Our ambition is that everyone has the opportunity to live in a quality home they can afford.

We are currently seeking a Neighbourhood Officer to be based at Hope Park, Bradford on a Temporary contract until 30 September 2019 for 35 hours per week.

The main purpose of this role is to take accountability for the delivery of a high quality, customer focused housing management and neighbourhood service providing comprehensive tenancy and estate management services, lettings and allocations against agreed targets.

You will work closely with other colleagues to address local opportunities and challenges achieving relevant neighbourhood standards and objectives, community engagement and performance targets to maximise customer satisfaction.  You will continuously work towards improving neighbourhoods in partnership with tenants, residents and other local agencies.   

As a Neighbourhood Officer, you will provide information to and support the Income Services team in ensuring proper control over arrears of rent, service charges, supporting people subsidy and the collection of re-chargeable repair monies. You will actively promote and market empty homes in order to undertake the letting of the homes in the designated area within the YH relevant policies and procedures, to ensure rent loss is kept to a minimum. You will also undertake visits to individual tenants on an agreed basis to review the services provided to them by Yorkshire Housing and within their community, reviewing their needs and offering as appropriate any new services.

Previous experience in a similar role would be an advantage as would knowledge of the Orchard software. Ability to deliver high quality customer focused housing management service including efficient letting of void property and dealing with anti social behaviour is a key requirement of the post.

We will consider candidates who do not have a CIH qualification, but if successful, they will be offered the salary of £24,250.25. Candidates who have the CIH qualification will be offered the salary of £28,111.39. Both roles come with an additional £2000 car allowance (annually).  

The successful candidate will require a DBS check and will have a full, driving license valid for the UK, with access to a vehicle. 

We are looking for people who are committed to our company values and can demonstrate this by:

Respect: experience of implementing tenant involvement strategies and working with communities

Reliability: having the ability to work outside normal office hours on an occasional basis and a willingness to respond to occasional out of hours emergency calls

Enthusiasm: actively promote value for money and efficiency

The closing date for applications will be Thursday 31 January 2019

Interview date to be confirmed.

Please note CV's will not be accepted. 

Please note if you are applying for this role internally you must inform your current line manager.

Yorkshire Housing is half way through a major transformation programme, called Tomorrow's Yorkshire. The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers.

We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and support customers to live in their home independently for longer.

Transformation is across the entire organisation.  It includes changing our processes, jobs, as well as introducing new IT capability.

Yorkshire Housing is proactively working to implement its Equality and Diversity Policy.  We positively welcome and support diversity in our workforce and welcome applications from all sections of the community.