Operations Manager

Location
England, London
Salary
£39230 - £46150 per annum
Posted
14 Jan 2019
Closes
28 Jan 2019
Ref
HNL5172
Contact
Clarion Housing Group Ltd
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

We have a great opportunity for an experienced Operations Manager and are looking for exceptional people to oversee the delivery of a high quality, efficient and compliant estate management service.

You'll ensure that a strong and robust performance management culture and framework is embedded within your teams whilst ensuring external contracts are effectively managed and procured including cleaning, grounds maintenance and parking.

We'll look to you to work with the Senior Operations Manager (Estate Services) to ensure residents are receiving good value for money; this will entail leading your team to deliver on the agreed KPIs in order to improve our services to drive resident satisfaction.

You'll assist the Service Charge Team by providing accurate information about service delivery costs in good time to meet the timescales for producing estimates and actuals.

You'll already be an experienced manager with experience of delivering safe and financially viable services. You'll have a track record of successfully delivery an estate management service in the context of an urban, inner London area with a diverse range of stock and communities, and experience of effectively planning, managing budgets and monitoring financial performance.

To be successful in this role, you'll also need:

  • Detailed and up-to-date knowledge of health and safety practices
  • Established track record of leading a large team of empowered and engaged staff
  • Established track record of delivering results and continuous improvements in service delivery
  • Ability to influence and negotiate including supporting the delivery of cultural change
  • An understanding of the service charge processes
  • Experience of delivering collaborative working relationships with customer and partner groups
  • Experience of changing contractual arrangements and bringing services in-house

If you are commercially aware with experience of managing a range of different contracts and able to build relationships with external stakeholders we look forward to hearing from you.

Closing Date: MIDDAY on Monday 28th January 2019

For further details on this vacancy, and to apply, please visit our website http://careers.clarionhg.com/vacancies/

Clarion Housing Group

Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group's housing association, Clarion Housing is the largest social landlord in the country with 360,000 residents.

We have ambitious plans to build 50,000 new homes over 10 years, with a commitment that two thirds of the programme will be affordable housing.

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people

Clarion Housing Group is committed to having a diverse and inclusive workforce.

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