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Home Ownership Officer

Employer
MTVH
Location
Southgate, London (Greater)
Salary
£25,200 - £29,100 per annum
Closing date
27 Jan 2019

Job Details

Fixed term maternity Cover
Here at Metropolitan Thames Valley Housing we are constantly changing, developing and improving the lives and environments for our customers. We value our people and the contributions they make to help us to achieve our priorities.

The role
You will be responsible for processing Voluntary Right to Buy (VRTB) applications through to completion in accordance with the procedures and to communicate effectively with customers over their eligibility and the status of their application. You will also process staircasing, redemptions, shared ownership re-sales, Right to Buy, lease extensions, subletting, alterations and other sales transactions.

What you will be doing
1. Communicate effectively with homeowners, potential buyers and solicitors and read and interpret leases to give effective advice to customers and other key internal and external stakeholders.
2. Help to achieve or exceed the sales targets for Home Ownership activities by effectively managing a case load. Ensure that all activities are progressed in accordance with procedures and within published timescales.
3. Support customers during the sales process by providing effective advice on the procedure and keeping the customer updated on the progress of their case.
4. Support colleagues in other internal teams and provide effective advice on interpretation of leases and home ownership issues.
5. Provide accurate information to potential customers and solicitors in order that they can make informed decisions on their purchase.
6. Ensure all systems and records are updated and are accurate at all times.
7. Contribute with ideas and new initiatives to improve processes, increase sales and drive up customer satisfaction with Home Owner services.
8. Deal with confidential data in accordance with Data Protection Act and ensure that payment of fees taken over the phone are dealt with securely and in compliance with regulations.
9. Process applications in accordance with the VRTB Guidance and MTVH`s policies and procedures.

Skills and experience you need
- Demonstrable experience of managing Right to Buy or Preserved Right to Buy transactions.
- Knowledge of the legislation applied to Right to Buy or Preserved Right to Buy asset disposals.
- Ability to explain complex or technical information to a variety of audiences - both internal and external.
- Proven experience of providing excellent customer services.
- Good written and verbal communication.
- Basic legal knowledge of other home ownership products.

About you
-You are confident in your ability to deliver a high quality effective service
-You are a team player with strong interpersonal skills
-You have a "can do" attitude and a positive approach

About us
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Employee Assistance
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!

Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role and how you meet the key criteria for the post.
 

Company

Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
Website
Mini-site
MTVH
Telephone
0203 535 3611
Location
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom

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