Customer Services Director

28 Jan 2019
18 Feb 2019
Full Time
Organisation Type
Housing association / RP

The Clyde Valley Group through its Association and Subsidiary owns and manages more than 7,000 homes across Lanarkshire and East Dunbartonshire.  We provide a range of homes for rent or sale for people with a wide range of housing needs at prices that people can afford, as well as providing factoring services to owners. 

We are an agile and modern business with a commercial edge.  Our plans for the future are both big and bold and our ambitions are to seek to continue to positively impact on the housing scene in Scotland.  We are one of the top 10 developers in Scotland for social and mid-market rented homes, and we are rising to the Government’s challenge of building 50,000 new homes in Scotland before 2021. Our plans will see us grow to own and manage nearly 5,000 homes.

Customer focus and customer first is our mantra so as our Customer Services Director we would expect you to champion excellence, set high standards and exceed expectations. Our style is inclusive, from our People Strategy and Board Excellence Plan to our Customer Panel and we are committed to working together for the good of those who receive our services. 

In this role, we need a Director who will create and sustain a culture of creativity and innovation to drive success, making the most of people’s talents.  We have highly engaged teams and aim to deliver an effective balance of being a charity and having people at our heart, with the imperative of driving efficiency and delivering exceptional performance standards and continuous improvement. You will have a strong people offering with a focus on the Total Customer Experience and improvement journey. 

This is an exciting and rewarding opportunity to help shape the future of a unique business. We are looking for people with drive and passion for customer insight, improving service quality and offering our customers value for money. 

For further details contact our retained consultant Kelly Shaw, Campbell Tickell for an informal discussion on 07900 363 803 or 020 3434 0990

You can download a job pack from

Closing date:   Monday 18 February 2019 (12 noon)

First Interviews: Tuesday 5th March 2019

Final Interviews: Friday 15th March 2019