Customer Insight Manager

Location
Portishead, City of Bristol
Salary
Up to £36,256 per annum
Posted
05 Feb 2019
Closes
19 Feb 2019
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Permanent

37 hours per week

 

About the role:

 

We have an opportunity to join Alliance Home Group in our new role of Customer Insights Manager.

 

You will be responsible for working with senior stakeholders as a business partner, ensuring that the customer is at the heart of our decision making. This role is key in ensuring our business remains customer centric. You will be instrumental in providing insight to help paint the picture of key levers that impact customer engagement and organisational success.

 

This is a core role in the Business Insights team, working to create, collate and compile complex and varied sources of data and research to inform key business decisions from a customer perspective.

 

You will work closely with key stakeholders to understand the priorities of the business and manage projects and activities to help bring a customer perspective to key decisions – operational and strategic.

 

In addition, you will proactively share relevant insight from across the wider insight team with colleagues across the organisation.

 

Regular cross working with customer facing teams and stakeholders. This role is critical in acting as a respected conduit between colleague groups, customer groups and decision making.

 

 

About you:

 

You will have experience in a similar market insight role focusing on customer voice/customer experience delivering both qualitative and quantitative programmes, including moderating/facilitating customer groups and working within the MRS Code of Conduct.

 

With experience gained in either an agency or client side, you will have excellent analytical and problem-solving skills and be able to deliver at a senior level.

 

The successful candidate will have experience in roles involving market research delivery across qualitative and quantitative methodologies – specifically scripting impactful questionnaires for surveys and discussion guides for qualitative methods.

 

About us:

 

Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver our services.

 

Our head office in Portishead is situated by the Marina within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.

 

On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!

 

We believe in equality of opportunity and understand the value of a diverse workforce that is representative of our community. We hold the Investors in People Gold Award which recognises how much we support and value our staff. We’re one of only 14% of companies in the South West to achieve this award so we’re really proud of it!

 

If you are interested and ready to bring your AGAME, apply today!

 

We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community.

 

We hold the Investors in People Gold Award which recognises how much we support and value our staff. We’re one of only 14% of companies in the South West to achieve this award so we’re really proud of it!

 

No Agencies please.

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