Retirement Housing Manager (LiveSmart)
Do you have experience of working with vulnerable people?
We're looking for an experienced manager to provide an intensive housing management and concierge service to meet the needs of residents living in retirement housing. You will be covering our Ferndale and Broadfield Close schemes which are within 5 minutes of each other. You'll be the first point of contact and manage access to the buildings for residents, contractors and visitors.
The scheme's purpose is to enhance the life chances of the people we work with, to ensure that we provide a safe and secure environment, and to promote each individual's independence. The schemes are located within an existing active community and holds regular social activities such as coffee mornings, whist, bingo, lunches, film shows, charity events, outings and lunches.
You'll be showing potential residents the property and communal areas and explain the LiveSmart service. You'll also be responsible for signing up new residents' to the tenancy agreement, explain how to use the communal facilities, the heating with the property, locks anything related to the property and scheme.
With excellent communication and customer service skills you'll work with other housing teams, arrange viewings and enable residents to settle into the scheme.You'll report any safeguarding concerns as appropriate, and make referrals to other agencies where residents need additional support.
You must be flexible, calm under pressure and able to deal with emergencies if required.With excellent time management skills you'll be able to organise and prioritise your own workload, whilst maintaining high customer service standards.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives.
Closing Date: Tuesday 19th February 2019 at midday
For further details on this vacancy, and to apply, please visit our website http://careers.clarionhg.com/vacancies/
Applicants will be required to travel regularly across the region.
This post is subject to a Basic Criminal Record Check Clearance.
Clarion Housing Group
Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group's housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.
Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target. Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group. The proceeds from sales are invested in our social purpose.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.
Building homes. Developing futures.
Clarion Housing Group is committed to having a diverse and inclusive workforce.