Income Collections and Recovery Team Manager

Orbit Group
England, Warwickshire, Rugby
£31770.00 - £35300.00 per annum + Benefits
06 Feb 2019
20 Feb 2019
Laura Maxey
Full Time
Organisation Type
Housing association / RP

Income Collection & Recovery Team Manager
Hours - 36.25 per week
Location - Rugby (interim) moving to Coventry in the spring of 2019
Salary - £31,770 - £35,300

Orbit is a fantastic business and one that's really going places.

We are one of the UK's leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East. We own and manage 42,000 homes and build 2,000 new homes every year.

We have an exciting new opportunity for a Team Manager to lead the Income Collection Team to deliver an effective specialised income collection service, which maximises collection whilst striving to achieve and maintain top quartile performance.

Reporting to the Income Recovery and Collection Manager we are looking for an experienced Team Manager to join us working alongside 2 existing Team Managers to manage a high performance team of Officers. The teams are split into 3 specialisms - Universal Credit, Legal and Impact and Recovery.

The role would suit someone who has proven experience in income collection and tenancy enforcement action with excellent knowledge of best practice in debt collection. A sound understanding of Housing law, Welfare reform and Universal Credit would be advantageous.

Typical working days are Monday-Friday and you must be willing and able to work shifts between 8am-8pm where required. You will need to have a flexible approach and may be required to drive on occasion.

Please find attached role profile with a full list of job requirements.

Orbit offer an excellent flexible benefits package including private medical insurance, discounted dental insurance, gym membership, generous holiday entitlement and pension scheme. We also offer excellent training and developmental opportunities.

Our customers are at the center of everything we do. We provide all sorts of homes for all sorts of people and our innovative approach empowers every one of them to grow and flourish.

We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

We empower our employees and enable people from every background to achieve their career ambitions by giving them the support, benefits, training and environment they need to thrive at work and in life.

We are Orbit.

How To Apply

To apply for this role please submit your CV and a Supporting Statement that demonstrates how you meet the key criteria we need. If you wish to discuss the role further, please contact Laura Maxey at Retinue Solutions, on 0203 837 7880 or via email on

Advert closing date - 19th February (Midnight)
Interviews - Week Commencing 25th February

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.