Customer service adviser x5

Locations: Leeds

Salary: £20,027.86 per annum

Yorkshire Housing is a charitable housing association providing homes, care and support across Yorkshire. Our core purpose is to provide good quality affordable homes to rent. We aim to be one of the best providers of homes and support, in everything we do we will show respect, reliability and enthusiasm. 

We currently have some exciting opportunities for five Customer Service Advisers to join our team based in Leeds City centre on temporary contracts until 30 September 2019. We are looking for full time advisers (shifts between 8am and 6pm). 

Within this role your main responsibility will be providing an excellent service via inbound phone calls and taking ownership for resolving customer enquiries at the first point of contact where possible and referring on to colleagues where necessary. Delivering the best possible customer experience is very important and we expect a high level of quality to be delivered. You will also be expected to access, update and accurately record and retrieve information from computer systems, make a variety of outbound calls to both customers and partners including maintenance contractors and contributing ideas that deliver improvements to the standard of customer service.

We are looking for people who are committed to our company values and can demonstrate this by:

Respect: having a sympathetic attitude to the needs of customers and work colleagues

Reliability: being able to work without direct supervision.

Enthusiasm: having the ability to work on their own initiative. 

The closing date for this role will be midnight on Sunday 17 February 2019.

Interviews will take place weeks commencing 18 February 2019 and 25 February 2019.

Please note CV's will not be accepted. 

Please note if you are applying for this role internally you must inform your current line manager.

Yorkshire Housing is half way through a major transformation programme, called Tomorrow's Yorkshire. The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers.

We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and support customers to live in their home independently for longer.

Transformation is across the entire organisation.  It includes changing our processes, jobs, as well as introducing new IT capability.

Yorkshire Housing is proactively working to implement its Equality and Diversity Policy.  We positively welcome and support diversity in our workforce and welcome applications from all sections of the community.