Customer Insight & Policy Lead

Soha Housing
Didcot, Oxfordshire
c£32,500 pa plus excellent benefits
11 Feb 2019
04 Mar 2019
Full Time
Organisation Type
Housing association / RP

As a new community mutual association we are keen to develop our reputation for great service and engagement and we are looking for the right person to help us interrogate our data and translate it into business-led insight and action.

Your role will be to help us review and manage our customer research, complaints and policy activity.  You will be an excellent communicator, able to work alongside colleagues to support them through new processes and comfortable working at strategic, operational and administrative level.

You will also help us to remain outwardly focussed by keeping us up to speed on what is happening in the housing and community sectors, sharing best practice and finding new and exciting ways of developing our services.

You should have the ability to carry out complex analysis, interpret data and apply logical thinking combined with strong report writing skills.  We are particularly keen to hear from you if you are of graduate calibre, or with equivalent experience, are proficient in IT and have a strong commitment to the aims and objectives of social housing.

In return we offer a competitive salary, excellent benefits (including a pension scheme, healthcare, generous leave, work life balance policies and a range of training and personal development opportunities.

For further information please contact recruitment on 01235 515924, log on to, email or for an informal chat about the role, please contact Clare Holloway on 01235 515900.

Soha Housing does not accept CVs, in order to apply for this role you will need to complete the job application form which you can download from the website

Closing date: midday Monday 4 March 2019

Interviews will be held on: Friday 15 March 2109

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