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Customer Care Incident Manager

Employer
Peabody
Location
Pitsea, Essex SS13
Salary
£28,944.71
Closing date
20 Feb 2019

View more

Function
Other Housing jobs
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Job Details

An exciting opportunity has come up for a Customer Care Incident Manager to join the team.

The role will involve a high level of liaison with both contractors and customers to maximise the effectiveness of the repairs process.

The post holder will ensure that high standards of the customer care are maintained at all times.

We are looking for someone with thorough working knowledge of repairs process and policies, who can organise their own workload and deal with a range of difficult problems.

Skills/Experience required:

  • Excellent written and verbal communication skills
  • Ability to work under pressure and meet deadlines and targets
  • Working knowledge of repairs and maintenance
  • Excellent attention to detail and ability to work on a variety of tasks simultaneously

The successful candidate should be able to work a rotating shift pattern from Monday to Friday between 08.00-20.00 and on Saturdays between 08.45-13.00, covering annual leave and sickness for key shifts.

For more information please read the role profile and detail in your supporting statement why you feel you are the right candidate.

Company

About Peabody

About us

Peabody has nearly 160 years of history, experience and expertise. We were founded in 1862 by the remarkable American banker, diplomat and philanthropist, George Peabody. With over 67,000 homes, we’re one of the largest housing providers in London and the South East.

What we do

We deliver services to 133,000 residents, 16,000 care and support customers as well as the wider communities in which we work.

We are here to help make people’s lives better. We do this by developing and delivering reliably good modern services, building and maintaining the best quality developments, working with local communities and building long-term partnerships, and  growing and using our position of influence to create positive change.

We focus on those who need our help the most, working with people and communities to build resilience and promote wellbeing. We create and invest in great places where people want to live.

Working for us

We're a thriving human and kind organisation with people at our heart.

If you join us you'll be part of something special: fulfilling your ambitions and working with people who truly care.

We offer a variety of career and development opportunities, and a range of flexible benefits. You'll also have the chance to work with colleagues who want to help people make the most of their lives. We need talented employees who want to make a difference. If this sounds like you we can’t wait to meet you.

Our performance

We're committed to being transparent in the way we conduct our business and how we deliver value for money. We attained Government regulatory judgements of G1 for Governance.

Company info
Website
Telephone
0845 055 0261
Location
45 Westminster Bridge Road
London
.
London
SE1 7JB
GB

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