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Director of Customer Experience

Employer
Campbell Tickell
Location
South Wales
Salary
Circa £100,000, plus benefits
Closing date
11 Mar 2019

Job Details

This is an exciting time for Bron Afon as we embark on a programme of true transformation. We are looking for an inspiring leader, who can articulate and deliver a vision that provides quality homes, seamless customer service, and is one step ahead of meeting the needs of people living in the communities we serve. You may or may not have a housing background, but you will have a genuine desire to make a difference in the communities we serve and you will have considerable experience of providing first class customer service and value in a complex environment. The portfolio for this role is broad, and to succeed, you will need to very quickly familiarise yourself with the sector and build effective relationships with our stakeholders.

We are at the beginning of a journey and this is not a role for the faint-hearted. You will lead an ambitious programme focussing on improving customer experience, delivering value and ensuring our staff are supported to give their best. You will need to be resilient and focussed, with a strong leadership ethic that brings people with you. But it’s not all hard work as we enjoy what we do, we care for and support each other and we are determined to have fun along the way!

We are driven by our values and as one of the UK’s first community mutual housing associations our vision is to create flourishing communities where everyone has a quality home to live in and where people who need it are supported and encouraged. Customer insight and the whole customer journey will be critical to the delivery of this vision. You will have responsibility for the property and asset portfolio of around 8,000 homes. As a member of the executive team you will work strategically with a small, dedicated team and contribute to delivering Bron Afon’s vision, values, business plan and objectives and also achieving service excellence, high performance and operational efficiency.

If you’re looking for an opportunity to make a real difference in an organisation with a strong values base then please contact Kelly Shaw on 07900 363 803 or 020 3434 0990 for an informal discussion or visithttps://www.campbelltickell.com/jobs/

to download the recruitment pack.

Closing date: Monday 11th March2019 (9am)

First interviews: Monday 25th or Tuesday 26th March

Final interviews: Wednesday 10th and/or Thursday 11th April

Company

Campbell Tickell is a well-established multi-disciplinary management consultancy, providing an extensive range of services to a variety of clients. Our reach spans sectors including housing, social care, sport and leisure, large charities, health, care and education, as well as broader commercial providers in retail, finance, and tertiary services, central/local government, social enterprise and other regulated sectors. Across the UK, we are the largest recruiter of executive and non-executive roles with housing associations. Our clients range from the largest in the country to the smallest.

Now in our twentieth year, we have worked with more than 750 organisations across the UK, Ireland and beyond. Our services include: executive and non-executive recruitment; interim management; governance and strategy; business and financial planning; regulation and troubleshooting; organisational development; salary review, job evaluation and benchmarking; procurement; asset management and development; mergers and partnerships; growth and new business; regeneration and stock transfer and more.

We have a strong track record in recruitment, having recruited to more than 500 roles since 2015, including Chief Executives, Directors, Assistant Directors, Heads of Service, Board Chairs, Board and Committee members to name a few.

We pride ourselves in our first-time successful appointment rate of 97.6% for executive recruitment, and 99% for non-executive recruitment, which is credited to our ability to reach quality people from a range of sectors for skills in areas such as: Regeneration; Development, Asset Management; Strategic Finance; Customer Experience; IT and Service Transformation; HR & OD; Governance and Support and Care; Our ability to understand clients’ needs and position opportunities in the market, ensures we find the right candidate for you and maximise value for money.

Company info
Website
Telephone
0203 434 0990
Location
Laystall House
8 Rosebery Ave
Wembley
London
EC1R 4TD
United Kingdom

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