Neighbourhood Officer (Fixed Term)
Wandle proudly supports people across south London who need a home – it is why we were formed in 1967, and why we exist today.
The Merton Family Housing Trust (Wandle’s original name) was formed by a group of local people who were concerned about homelessness and felt that is was possible to do something practical about it.
50 years on, we have grown into an organisation with over 7,000 homes across nine south London boroughs and almost 200 staff.
This is a great opportunity to join us as the organisation evolves into a housing sector leader.
About the role
As Neighbourhood Officer, you will provide highly efficient and effective face to face neighbourhood management services to a geographic area in South London. You will be the face of Wandle to residents across your patch and have high levels of visibility, ensuring you build effective relationships with residents and other stakeholders.
Day to day, you will carry out regular estate inspections, monitor neighbourhood service contracts and undertake tenancy audits, ensuring compliance with tenancy agreements and recovery of properties where there is evidence of tenancy fraud.
You will lead on anti-social behaviour on your patch and deliver a speedy and focussed response to ensuring that residents feel involved and listened to, resulting in increased overall satisfaction.
The ideal candidates will have considerable experience working in housing management, providing high quality services to customers. You will be someone who is resilient and uses their initiative to resolve residents’ and tenancy issues, whilst ensuring you are consistent in adhering to Wandle’s policies and procedures. In addition, you will:
- Be computer literate with good knowledge of Word and Excel packages
- Have an excellent understanding of customer care and quality issues
- Have a sound knowledge of Landlord and Tenant legislation and best practice, supported by practical experience
- Have experience of dealing with estate services providers
- Have a knowledge of effective strategies available in the management of ASB, supported by practical experience
- Have a sound knowledge of resident involvement strategies and techniques, supported by practical application
- Have the ability to operate and be flexible in an ambiguous and changing environment to respond to emerging priorities
For more information, please see the recruitment pack on our website.
What we can offer you
In return for your dedication and commitment, we offer a competitive salary and reward package with a wide range of benefits that can be tailored to suit you, including 25 days annual leave, pension, season ticket loans, retail discounts and weekly fruit deliveries. Our offices are also in an excellent, accessible location close to London Bridge and Borough Market overlooking the Thames.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.
How to apply
To apply, please click through to our website to complete our online application form and to submit a CV and supporting statement demonstrating your fit for the role and how you meet the essential criteria.
The closing date for this role is 10am on 27 February 2019. Telephone interviews 6 March 2019. Interviews and assessments scheduled for 12 March 2019.