IS 1st Line Support Partner

Recruiter
Home Group
Location
Newcastle Upon Tyne, Tyne and Wear
Salary
Negotiable
Posted
15 Feb 2019
Closes
22 Feb 2019
Ref
181684
Contract
Permanent
Hours
Full Time
Organisation Type
Other Organisation Type

IS 1^st Line Support Partner

Permanent 

Full Time (37.5 hpw)

Salary £17,500 to £25,000 per annum

Supporting the business through technology and innovation – that’s when it hits home

As an IS team we are setting out to be more digitally focussed, using the latest technologies, whilst ensuring that our customers are at the heart of everything we do. Our strategy is set, our direction is clear. What comes next is to apply our skills and experience through brilliant team work to innovate, design, and implement systems that deliver real business value.

We’ve got an excellent team foundation to build upon as our technical portfolio develops and expands; that’s where you come in.

We are seeking to grow our 1st Line Team to join our existing 1st Line Support Partners within our IS Service Desk. An exciting time lies ahead as some of our team members have been promoted into new roles within our new IS structure as part of Home Groups commitment to our colleagues’ development.

Our 1st Line Support Partners are the 1st point of contact for all our 3000+ colleagues and tackle a wide variety of support from our newly launched Surface Pro equipment to help and assistance for the variety of new systems and application that drive our colleagues to provide exceptional customer experience.

With our new strategy and aim to provide 90% of our customer services digital it is a truly exciting time ahead and we need keen individuals like you to help support our colleagues.

Joining a diverse team like our 1st Line Support Team that come from a wide variety of backgrounds, from teaching assistants to computer graphic designers and PlayStation/Xbox gamers. Our team really do have the edge and love our 'Family Takeaway Fridays'. They also truly deliver a brilliant “Colleagues 1^st” service. 

So if you want to help shape a new function, do awesome things in a brilliant team and work for an organisation that really makes a difference and enjoy everything to do with technology … join us at Home Group.

Where you work

Here at Home Group we believe flexibility works both ways. Our focus is on getting the job done, not your working hours! It’s important to us that you’re in the office so we can work collaboratively and share best practices amongst the team. However there will be times, when you might work from home to concentrate on a particular piece of work. Throughout it’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off.

A bit about you

You are a great communicator and are able to demonstrate effective communication with a wide variety of different colleagues across our large organisation, you seek out opportunities for improvements, developing all the time to improve your knowledge and skills. You thrive in problem solving and show accountability in every contact with our colleagues. You can quickly adapt to new situations and are able to tackle issues head on.  You thrive on working as part of a team and actively engage with you peers to better share knowledge and experiences to address business challenges with new and emerging technologies.

You demonstrate an analytical and systematic approach to issue resolution, taking the initiative in identifying and negotiating appropriate personal development opportunities. As a brilliant communicator you have a customer focused approach, and recognise the department’s role as a service provider to the business. You ensure that a high quality service is underpinned by timely, appropriate and accurate communications.

You are a natural at working with your stakeholders, you also thrive on keeping up to date and developments within your industry, and ensure issues are resolved to the benefit of your customers. 

Technically, we are seeking new colleague who can demonstrate working in a fast paced technical support role however we appreciate that you might have the some great transferrable skills and the desire to work towards getting certified. Amongst some of the skills we are looking for are, a familiarity of working on a Service Desk is a must along with the ITIL V3 Foundation Certificate,  an experience in IS service operations within a large enterprise, and a really good understanding of Service Requests and Incident Management.

Please note that you will need to undergo a Basic Check under the Disclosure and Barring Service paid for by us.

Want to know more?

IS 1 Line Support PartnerHome Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the IS 1st Line support partner job description and can find out all about Home Group. We’ve also got these brilliant videos that show you what it’s like to work here!

If you would prefer to have a chat about the roles first, then contact us on our Home Group Careers Facebook page

To Apply

Just upload your CV and really importantly, your covering letter (don’t forget to attach this, as we really want to know more about you!) We’ve also got some great templates to help you (if you need them).

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!