Neighbourhood Services Manager
Hear from our Head of Supported and Retirement Living:
“We are a strong social landlord that cares. Last year we transformed our Neighbourhood Teams to ramp up our commercial focus whilst not forgetting our social values. We described this as ‘Reset, Reframe and Refocus’.
I, together with my newly appointed Neighbourhood Operations Managers are looking to appoint a team of Neighbourhood Service Managers to deliver the new consistent customer offer. I am looking for dynamic individuals who have a track record of delivering excellent services, highly experienced in housing management and have a passion to work with older and vulnerable people.
You will need an excellent grasp of complex tenancy matters and a solid understanding of statutory duties to the vulnerable. You must have the ability to forge excellent relationships with managing agents and statutory authorities in the heart of your local business zone.
The business zones available are:
Essex - Managing homes in the South, East and West Essex, you’d be based at at schemes across this area. The part time role in this area will be based at our scheme in Southminster.
London/Sussex - With homes across South and South East London and parts of West Kent, you will be based at schemes across this area.
Kent - Managing homes across Kent you will be based at our schemes across this area.
For the positions labelled as full time, we are happy to consider individuals looking for a job share opportunity. Please indicate this on your application form and the number of hours you are able to work”.
Who are we?
Moat is one of the top 30 housing associations in the UK with 20,000 homes spread across south east London, Kent, Essex and Sussex and we continue to develop new homes at an impressive rate too – last year we delivered 664 and we are aiming for another 3,000 by 2020. Our ambition is simple - to bring an end to housing need.
Housing associations are facing a period of change unprecedented in recent times. This gives rise to a number of significant challenges in terms of sustaining rental income, supporting residents through welfare reform and striving to maximise the delivery of new homes. We must also protect existing residents and homes; plus our social purpose – this is a delicate and challenging balancing act.
Who are we looking for?
You will have expertise in retirement housing management, a sound understanding of the obligations of the statutory authorities and challenge them when needed. You’ll able to demonstrate this from the outset that your knowledge is up to date and comprehensive.
Importantly you will be a people person, who understands the needs of our older and vulnerable tenants. You’ll act as a role model, showing the professionalism we expect, but you’ll also recognise that work should be fun, and your personality should reflect this with the steps you take to motivate your team. Your strong interpersonal skills will ensure excellent relationships with other colleagues around the business and beyond, working effectively with our managing agents and local authority partners. You recognise that customer service is all about getting the basics right, and this requires a team effort to achieve it.
Innovation, dynamism and creativity are all important attributes. We’re undergoing a significant period of transformation, and you’ll be driving it. Coming up with new ways to shape and deliver our service and ensuring that this is implemented effectively. You’ll also have ideas about how we can tailor our services to meet the needs of customers affected by ongoing welfare reforms.
This is a fast paced role, you’re therefore tenacious, hard-working, and cope well under pressure. Working with vulnerable and older people is exciting and deeply rewarding, for you this isn’t a job, it’s a career.
Want to know more? Check out our recruitment pack attached to this vacancy.
In return for your hard work, we will reward you with:
- Salary up to £31,433 per annum
- Car allowance of £1,921 per annum
- Generous annual leave entitlement with the flexibility to buy and sell more
- Pension scheme and life insurance
- Training and development including accredited management courses, further education sponsorship, professional subscriptions, leaderships development programmes and culture of internal development
- Health and wellbeing including an employee assistance programme and a selection of optional initiatives
Interested in applying?
We’d love to hear from you! Once you click through to apply it will re-direct you to our careers page showing all the vacancies individually. To apply, please click into the vacancy you are interested in. Please submit your online application, evidencing the skills and experience you can bring to Moat by Monday 04 March 2019.
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