Income Recovery Officers
- Employer
- East Kent Housing
- Location
- Aylesham with travel
- Salary
- £22.5k - £26.5k
- Closing date
- 10 Mar 2019
View more
- Function
- Community and Customer Services, Housing / neighbourhood management, Tenant services
- Seniority
- Officer
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Are you committed to excellent customer service? Do you thrive on helping people?
We have a number of positions for people with a commitment to excellent customer service and attention to detail to ensure effective rent collection and support our tenants with their Universal Credit payments.
As part of the Income Team, you will work to maximise the income from rents, service charges and other monies due by taking prompt and appropriate action to minimise arrears and non-payment.
You will be primarily based in Aylesham and required to work across all of the Local Authority partner areas on a regular basis including travel to managed assets/properties/offices
East Kent Housing has an exciting and bright future ahead. If you want to be part of our journey, visit https://www.eastkenthousing.org.uk/about-us/working-at-east-kent-housing/ to find out more about our current vacancies, read our job descriptions, and to apply! Closing date is midnight Sunday 10 March 2019.
About East Kent Housing
East Kent Housing needs YOU! We operate in a challenging and rewarding environment and have recently changed our operating model to prepare us for the future.
What do we do?
EKH is part of a growing sector which aims to make sure that everyone has a secure home they can afford. We manage over 17,000 properties for the four councils of East Kent (Canterbury, Dover, Folkestone & Hythe, and Thanet). We are responsible for the inspection, repair and maintenance of residents’ homes, the collection of charges and rent, and support our residents by providing advice services and responding to enquiries and issues affecting them and the communities that we serve. Our people work in both customer-facing and business support roles as part of a large not-for-profit ALMO (Arm’s Length Management Organisation) focused on making a difference in the community and to peoples’ lives.
Why join East Kent Housing?
A job in housing is never dull, it is often challenging and rewarding, and we love the fact that every day at EKH is different. Our people go above-and-beyond to deliver an outstanding service to both internal and external customers. With a wide variety of different roles across the organisation, there is plenty of scope for career growth and development. In addition to competitive salaries, we offer great benefits including agile/flexible working, annual leave of up to 30 days per year, generous employer pension contributions – and, of course, a great team to work with!
Our Culture
At EKH we work together in a way which makes us feel valued and recognised for what we do, while always looking for ways to improve. Our customers and our colleagues are really important to us, and we work together to deliver the best service possible to our customers.
Company
About East Kent Housing
East Kent Housing is part of a growing sector which aims to make sure that everyone has a secure home they can afford. We manage over 17,000 properties for the four councils of East Kent (Canterbury, Dover, Folkestone & Hythe, and Thanet). We are responsible for the inspection, repair and maintenance of residents’ homes, the collection of charges and rent, and support our residents by providing advice services and responding to enquiries and issues affecting them and the communities that we serve. Our people work in both customer-facing and business support roles as part of a large not-for-profit ALMO (Arm’s Length Management Organisation) focused on making a difference in the community and to peoples’ lives.
Why join East Kent Housing?
A job in housing is never dull, it is often challenging and rewarding, and we love the fact that every day at EKH is different. Our people go above-and-beyond to deliver an outstanding service to both internal and external customers. With a wide variety of different roles across the organisation, there is plenty of scope for career growth and development. In addition to competitive salaries, we offer great benefits including agile/flexible working, annual leave of up to 30 days per year, generous employer pension contributions – and, of course, a great team to work with!
Our Culture
At EKH we work together in a way which makes us feel valued and recognised for what we do, while always looking for ways to improve. Our customers and our colleagues are really important to us, and we work together to deliver the best service possible to our customers.
- Website
- http://www.eastkenthousing.org.uk/
- Telephone
- 01304751038
- Location
-
Garrity House
Miners Way
Aylesham
CT3 3BF
GB
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