Scheme Manager - Part Time

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives


Scheme Manager – Part Time (Residential or Non-Residential)

Windsor Lodge, Solihull

£10.15 per hour (rising to £10.68 after 12 months service subject to satisfactory performance) – Subject to April 2019 pay review

A one bedroom flat is provided if residential is the preferred option

Flexible hours between 10 - 15 per week – to be discussed at interview


Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

We have an excellent opportunity for a Scheme Manager to join our well established Housing for Older People Scheme in Solihull. The Scheme Manager will carry out a varied role including close communication with our customers, coordinating contractor workloads and dealing with challenging situations relating to retirement living. You will be responsible for providing support to maintain residents’ wellbeing and independence together with delivering a quality housing management service. Full support and training will be provided and although challenging, the role is equally rewarding. If you are highly motivated, compassionate and enjoy working with people, this could be the role for you. 

The role of Scheme Manager will include:

  • Supporting residents by providing information to promote independence
  • Assisting residents with queries regarding welfare benefits and rent accounts
  • Liaising with external agencies such as Social Workers
  • Undertaking compliance checks and scheme inspections 
  • Identifying potential repairs/faults in the scheme, ensuring they are reported and monitored
  • Attending meetings with the residents and offer advice and guidance   

Skills and experiences:

  • Experience of working with older people in a support capacity
  • Knowledge of welfare benefits, rent accounts, leasehold and service charge
  • Excellent interpersonal and communication skills
  • Ability to work on own initiative and with fast changing requirements
  • Experience of using Microsoft Office (Word, Excel and Outlook), or similar

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme, with matching employer contributions from Sanctuary up to set limits 
  • At least 25 days paid holiday, rising to 30 days after 5 years service (pro rata)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities
  • The full time equivalent for this role is £19,792 based on 37.5 hours

To view the job profile please click here

Closing Date: 22 March 2019

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity

We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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