Customer Service Specialist
- Employer
- Onward Homes
- Location
- Accrington, Lancashire
- Salary
- Fixed Point Salary (£19,000 - £20,500)
- Closing date
- 22 Mar 2019
View more
- Function
- Community and Customer Services, Tenant services
- Seniority
- Officer
- Contract
- Permanent
- Hours
- Part Time
- Organisation Type
- Housing association / RP
Job Details
Onward Homes is one of the largest registered provider of social housing, based solely in the North West of England.
In April 2017, we brought the Group together under the Onward brand to signal our intention to increase our impact and to make a greater contribution to the communities and customers we serve. We are delivering a major transformation change programme, in the way in which we deliver services and how we are structured as a business.
As part of a continued focus on developing and modernising our customer services and wider operational team, we are looking for a number of experienced Customer Services Specialists, to join our team in Accrington.
Working as part of a great team, your focus will be on help and advice to new and existing customers. You will be handling inbound telephone calls, e-mails and social media requests from existing customers and also people who are looking for a home with us. Your role will be to help people with a wide variety of enquiries associated with their tenancy from raising and appointing repairs, managing their payments or helping customers to apply for a new home.
We are looking for people who have experience of working in a customer service, contact centre based environment, who can manage multi channel contacts efficiently using a wide range of ICT packages. You must be able to manage a varied workload whilst achieving priorities and objectives. Excellent communication and listening skills are essential in order to deliver a high quality service.
We have a number of part time opportunities which will cover Monday to Friday from 8am to 7pm and shift patterns will be discussed during the interview stage.
Company
We are Onward, a leading provider of quality, affordable homes for rent and sale in the North West.
From Southport to Stockport, we own and manage over 35,000 homes right across the region.
But we do more than just provide a roof over our customers’ heads. We’re here to make a real difference.
We offer help and support to vulnerable people facing a range of challenges, and create strong and vibrant communities that our customers can be proud to be a part of.
We believe that everyone deserves a place to call their own, which is why we’re committed to building more new homes throughout the North West for those in housing need.
To learn more about Onward, please visit us at onward.co.uk
- Website
- http://bit.ly/2rOxLeR
- Telephone
- +44 151 708 5777
- Location
-
Head Office
12 Hanover Street
Liverpool
L1 4AA
GB
Sign in to create job alerts
Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.
Create alert