Customer Service Advisors
2 x Fixed Term Contract
1 x 37 hours per week until 31st December 2019 (maternity cover)
1 x 30 hours per week for six months (secondment cover)
About the role:
Are you a customer service expert who wants to work for an organisation that really makes the difference? We are currently seeking two individuals to join our amazing Contact Team. Being the first point of contact for all customers and colleagues, you will be at the heart of Alliance Homes Group, providing right first-time solutions and excellent customer service. In the roles on offer you will work with a range of customers, resolving their queries over telephone, email, web, written letter and face to face. You will also provide administrative support. Our Contact Centre Team work towards our dedicated customer care charter (A* Experience) and help #TeamAlliance reach their audacious goal of 9 out of 10 in customer loyalty.
For these roles, you will need to have excellent communication skills, both oral and written and have experience of dealing with members of the public, although this does not have to be in a contact centre environment. The roles require you to have high IT literacy skills as you will be working with a range of in-house databases and the ability to work well under pressure, whilst maintaining a high level of customer service.
Due to the nature of the role you will need to be flexible to cover our contact centre opening hours (Monday – Friday between the hours of 8.00am – 6.00pm).
Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver our services.
Our head office in Portishead is situated by the Marina within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.
On top of the standard benefits including 25 days holiday and a generous pension, we also offer a Healthcare Cash Plan, a Rewards portal with access to 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!
If you are interested and ready to bring your AGAME, apply today!
We may interview before the closing date for this position, so we would advise to get your application in for this position as soon as possible.
We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community.
Bank of Talent
Our contact centre is a busy, constantly growing operation and as such we are regularly looking to recruit new talent. If you are interested then you can join our bank of talent, if you are not successful for either of these positions and another suitable position becomes available within the next six months then we will be in contact with you to invite you to apply.
If you would like to join our bank of talent please indicate this at the relevant section of the application form.
Closing date: Sunday 31st March 2019
Interview date: Ongoing
Previous applicants need not apply
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