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Head of IT Operations

Employer
Origin Housing
Location
Euston, London
Salary
£65,000 per annum
Closing date
20 Mar 2019

Job Details

Origin Housing is a provider of affordable housing and care and support services in London and Hertfordshire. We own and manage over 6,500 homes with a turnover of £50 million. We were founded in 1924 and value our proud heritage in providing great homes and building strong communities.


We are looking for experienced senior IT Operations professional to lead Infrastructure and Service Delivery functions, comprising of ten staff, to provide excellence in operations, to maximise staff buy into Origin’s vision and objectives and to deliver high levels of customer satisfaction.  This is a high profile role working to the Head of Department, who reports directly to the Chief Executive.

You will lead Business Relationship Management for the IT Department, ensuring services are centred on delivering value to customers (both internal and external) and continuously improving.  You will also provide Information Assurance, and harden the organisation’s security posture to minimise cyber security risks, ensuring all aspects of security are maintained at all times to meet legal, regulatory and business requirements.

You will develop, manage and continuously improve the organisation’s technology capabilities including process workflows, applications functionalities, IT infrastructure, integrations and business intelligence capabilities to the benefit of the business.  Your role will be key in managing the organisation’s IT infrastructure, networks, applications and databases to provide effective systems with high availability, resilience, appropriate security and effective performance.  You will provide leadership for a portfolio of projects and expertise in working proactively with other departments to deliver IT operational projects, ensuring projects are delivered to specification and within agreed tolerances.

The role is offered on a permanent basis and provides a career defining opportunity to deliver excellent IT operations in an organisation that offers flexible working arrangements and invests in developing staff.

Ideal Candidate

Your exceptional IT operations skills and experience will successfully shape and deliver solutions to meet Origin’s needs and deliver value to the business. You will have an excellent record of accomplishment in forging strong relationships between the business and IT and building credibility through tangible IT operational improvements.

Personable, approachable, efficient, helpful, responsive and professional you are totally customer focused and inspire everyone involved in IT operations to deliver ambitious outcomes.  You must be able to communicate with customers and stakeholders in terms they understand and be tactful and adept at managing expectations. 

You will have excellent organisational and risk management skills, a keen eye for detail, a ‘can do’ attitude and a relentless focus on delivering successful service outcomes and projects.  Commercially astute and a proven negotiator you will be experienced at managing suppliers to achieve and evidence best value.

You will offer extensive successful proven experience in IT operations management including staff line management and a strong record of motivating, supporting, recognising, informing, listening and caring for staff to achieve great engagement. 

You will have unrivalled competence in business relationship management, service strategy, service design, service transition, service operations and continuous improvement.  You will possess exceptional knowledge of Information Security and Assurance, IT Infrastructure Library and Secure DevOps.  You must have a demonstrable ability to manage several projects as a portfolio at the same time under Agile and Prince2 informed methods whilst working with cross-functional teams. If you hold certifications in any of these disciplines, it will be to your advantage.

You will have extensive knowledge of IT infrastructure including Cloud, Virtualisation, Networked Operating Systems and LAN/WAN/Mobile infrastructures.  You will also possess comprehensive knowledge of Software as a Service, database and internet applications and their application to businesses.   You will possess up-to-date technical understanding across a broad range of technologies and procurement methods.

You will be prepared to 'roll your sleeves up' and get 'hands on' when necessary showing less experienced staff how to do things and building up their expertise.

To apply please submit an up to date CV and a covering letter which addresses the requirements of the role profile. 

In return, Origin Housing offers a competitive salary and a wide range of benefits, including generous annual leave, and cycle to work scheme, a contributory pension, discounted health scheme and childcare voucher scheme.

Origin is committed to equality and diversity and values the diversity of the communities we work in. We aim to have a workforce that reflects this and therefore encourage applications from all areas of the community.

Closing date: 20 March 2019

Company

About Origin Housing

We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them. 

Origin Housing started life in 1924 as St. Pancras House Improvement Society, a charitable organisation founded by Father Basil Jellicoe because of a belief that good quality affordable housing is a foundation for a successful life.

Thanks to a subsequent series of mergers with other organisations: Humanist Housing Association, Griffin Homes, and Lee Housing Association, we now work in 14 areas across North London and Hertfordshire.
 

Our vision Great homes: places where people are proud to live

We want to provide homes that people are proud to live in. Housing is a long-term commitment so it is important to us that we build quality property and continue to invest in keeping homes at modern standards over many decades.

We buy land and build homes for rent and for sale. We also buy homes directly from private house builders.

 The homes are for:

  • letting at a subsidised rent;
  • part-rent part-buy (called shared ownership);
  • outright sale – the profits from which support our charitable objectives.


We finance this by: raising loans; proceeds from sales; along with a small amount of government grant.
 

Positive people: responsive caring staff getting services right for customers

We strive to be a top-performing landlord, property manager and provider of care and support services. We want our customers to be positive about the services we provide. This means it is crucial that our staff are skilled, dedicated and positive people who are committed to providing the best possible customer service.

We recognise that to do this means we must listen to our customers, so we regularly seek feedback and work with customers to improve services is central to the way we operate.

Strong communities: helping people and neighbourhoods thrive

Our aim is to help people and neighbourhoods to thrive. Working in partnership with Local Authorities we provide under contract a range of care and support services to people who are vulnerable due to learning disabilities, old age or other issues.

We want our communities to be places where people feel safe and proud, and where they can aspire to reach their potential. To help achieve this, we run and support initiatives to encourage inclusion and involvement, helping people to become actively involved in building sustainable, healthy and vibrant neighbourhoods. We provide support for people to find sustainable employment, manage their money, and stay in their homes for longer.

 

Company info
Website
Telephone
020 7209 9222
Location
St Richards House
110 Eversholt Street
London
London
London
NW1 1BS
GB

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