Estate Services Manager

Oxford, but covering all of Outer London
Up to £44,816
12 Mar 2019
25 Mar 2019
Full Time
Organisation Type
Housing association / RP

We’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join us as an Estate Services Manager

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.

One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.

We’re totally committed to delivering excellent customer experience – being easy, reliable and empathetic in the way we deal with customers, and each other.

As an Estate Services Manager you will manage and lead a team of high performing Team Leaders to deliver Value for Money, first class Estate Services to Catalyst customers achieving excellent levels of customer satisfaction.  You will also provide support for direct reports to be able to manage and deal with - sickness absence, misconduct, capability, grievances and complaints in a timely manner and in accordance with company policies and procedures. 

You will work collaboratively with colleagues in the housing management and development departments to ensure that all new developments are brought into management seamlessly. Provide management cover for planned and unplanned leave as and when required.

You are passionate about leading teams to deliver an excellent customer experience by being easy, reliable and empathetic in the way they deal with customers and colleagues. You work relentlessly to identify and remove pain points and consistently lead others to do the same.

You will possess experience of successful management of typical estate services i.e.  Caretaking, cleaning, gardening, and support team functions, waste management, with experience of resource planning, including the development of staff schedules. 

You will be able to engage with and build successful dialogue and relationships with key customers and colleagues across the organisation. Demonstrable project initiation, development and management skills. Valid driving licence and ability to drive company vehicles/vans as and when required.

We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.

The role is subject to a basic check.

For more information and to apply, please visit our careers page.

Please note completed pre-employment forms must be included in order for your application to be processed.

Closing date: 25 March 2019.

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