Leasehold & Service Charge Officer
Here at Metropolitan Thames Valley Housing we are constantly changing, developing and improving the lives and environments for our customers. We value our people and the contributions they make to help us to achieve our priorities.
You will provide a comprehensive service to customers and colleagues, by setting, reconciling and leading on service charge accounts. This is a challenging and rewarding role where you will be exposed to service charges, leasehold issues and current legislation surrounding leases and variable service charges. You will be required to provide support and assistance to customers and other departments in order to deliver an effective service from preparing notices through to billing.
What you will be doing
-Reconcile Leasehold service charge accounts, in accordance with the lease, current legislation and procedure guides in order to charge correctly for services.
-Set Leasehold Service Charge estimates, including sinking funds, ground rents and rent for shared owners in line with services used.
-Play an active role in liaising with our external auditors, providing evidence and be responsible for providing information in relation to the reconciled accounts in order to effectively collect service charge income.
-Achieve targets set in line with business performance requirements, such as reviewing, auditing and serving service charge statements within six months of its accounting year end.
-Conduct site visits to estates for service charge accounts you are responsible for, including representing Metropolitan at customer forums and consultation meetings and in meeting with organizations providing services / charging for services to Metropolitan as well as visiting new build sites in order to prepare service charge estimates.
-Respond to first tier tribunal enquiries and attend tribunals as required.
-Maintain effective administration systems, and databases so timely and accurate information is available and can be shared with colleagues.
--Identify areas for improvements and implement agreed charges and provide feedback as required.
-Understanding of the Section 20 Consultation processes
-Experience of managing Managing Agents/3rd Party
-Scrutinising and challenging where necessary the annual service charge accounts received from the Managing Agent
Skills and experience you need
You will already be experienced in service charges and housing as well as customer focused and results driven. It is essential that you have a can-do attitude and a positive approach, including flexibility and adaptability and the ability to remain composed under pressure. A natural multi-tasker, you will operate in an organised and structured manner; be detail driven and capable of producing outstanding quality work at all times.
You will have a strong sense of stakeholder awareness and be able to build quality relationships and rapport with our residents and internal customers. You will possess enhanced verbal and written communication skills as well as strong Word, Excel, and database skills including knowledge of Outlook.
-Senior specialist commercial / industry experience in purchasing and supply in a senior Experience of using current legislation for leaseholders and variable service charges.
-Demonstrable experience of interpreting leases and regulations surrounding variable service charges.
-Understanding of setting service charges, sinking funds & ground rents to leaseholders.
-Proven experience in a customer service environment or administrative/financial post, including responding to complaints/disputes.
-Proficiency in setting up administration systems and maintaining accurate records.
-Numerate understanding of service charge apportionment methods and annual budgeting for service charges.
-Computer literate with experience of word processing and advanced excel.
Hours: 37.5 hours per week
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."
To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role, in MTVH and how you meet the key criteria for the post.