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Customer Service Advisor - Income

Employer
Sanctuary Housing
Location
Adderbury
Salary
£20660 to £21740 per year
Closing date
25 Mar 2019

Job Details

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Customer Service Advisor

Hindle House, Adderbury

£20,657 per annum (rising to £21,744 after 12 months service subject to satisfactory performance) – Subject to April 2019 pay review

37.5 hours per week – Monday to Friday

 

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

The exciting opportunity of Customer Service Advisor will see you working within our Income Services team. Your role will involve investigating and resolving a range of customer queries including any complaints while focusing on finance and debt recovery. This opportunity is situated right in the heart of our professional call centre environment and involves liaising with a range of internal teams to support the effective delivery of housing services.

The role of Customer Service Advisor will include:

  • Supporting the delivery of high quality housing support service, engaging with customers and supporting customers with rent account management
  • Assisting in identifying specific customer needs and reducing barriers to effectively communicate and improve performance, helping to increase customer satisfaction and reduce arrears
  • Developing and maintaining front line service relationships ensuring that information is shared between teams appropriately
  • Providing administrative support and scheduling to support front line presence in the local communities to meet the needs of the customers and the business

Skills and experiences:

  • Working knowledge of call handling in a contact centre environment or similar environment
  • Excellent communication skills including interpersonal and written
  • Proven experience of working to deadlines and prioritising workloads
  • Knowledge of relevant regulations, legislation and good practice, e.g. GDPR and Treating customers fairly, etc.

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme, with matching contributions from Sanctuary
  • At least 23 days paid holiday, rising to 28 days after 5 years service
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

Closing Date: 24 March 2019

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

 

Building Equality and Diversity

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity..



Company

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

If you care about making a difference and want to work for a company which invests in its staff, why not work for Sanctuary Housing?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • At least 25 days paid holiday (plus bank holidays), rising to 30 days after 5 years’ service
  • Family friendly arrangements, including opportunities for flexible working
  • A pension scheme, with matching contributions from Sanctuary, so you can plan for the future
  • Health and wellbeing plans, including voluntary critical illness scheme
  • Discounts through MyRewards from major retailers and other offers to help your pay go further
  • Tax efficient schemes for you to save on buying a new bike to cycle to work or on a range of childcare services including after school clubs and summer camps
  • 24 hour Employee Assistance Programme providing a free information service and personal counselling if required
  • Life assurance to help provide peace of mind
  • Opportunities to progress with a wide range of learning and development opportunities delivered by our specialist in-house team
  • Enhanced sick pay once you have completed qualifying service
  • Expenses if you have to use your own car to travel for work.
  • Regular meetings with your manager to explore ways to help you develop in your career and ensure you’re getting the training you need

https://jobs.insidehousing.co.uk/employer/58420/sanctuary-group/

https://jobs.insidehousing.co.uk/employer/4605975/sanctuary-maintenance/

Company info
Website
Telephone
01905 334000
Location
Chamber Court
Castle Street
Worcester
WR1 3ZQ
United Kingdom

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