Onward Homes is one the largest registered providers of social housing, based solely in the North West of England.

In April 2017, we brought the Group together under the Onward brand to signal our intention to increase our impact and to make a greater contribution to the communities and customers we serve.  We are delivering a major transformation change programme, in the way in which we deliver services and how we are structured as a business.

As part of a continued focus on developing and shaping our customer services and supporting our wider neighbourhoods, we are looking for a Neighbourhood Assistant (1 post) to join our Greater Manchester Neighbourhood Team. 

Reporting to the Letting & Administration Team Leader, you will provide administrative and lettings support to our neighbourhoods teams.

The post holder will process housing application forms, supporting documentation and arrange viewings. You will be proactive in managing waiting lists for re-housing, to enable offers to be made. You will ensure nomination targets are achieved and build effective relationships with Local Authority partners and Choice Based Letting providers, whilst responding to lettings and housing options enquiries and providing housing advice to prospective customers. You will be required to develop adverts and marketing campaigns in partnership with Neighbourhood Specialists, whilst ensuring accurate tenancy agreements and sign-up packs are produced.

You will provide customer reception duties where applicable and support facilities management of regional offices, as well as performing general administrative duties to support the work of the neighbourhoods team.

To be successful, it is essential you have significant experience delivering customer service and working as part of a team, whilst following set policies and processes.

The post will be largely based in our Didsbury office to cover maternity leave for a period of 9 months.

Please note that the salary shown (£19,000) is the full time equivalent and will be pro-rated for 17.5 hours. The 17.5 hours will be worked over a 4 day period to cover Tuesday, Wednesday, Thursday and Friday. However there is flexibility on the hours worked across the 4 days which can be discussed at interview stage.