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Applications & Support Analyst

Employer
Origin Housing
Location
London (Central), London (Greater)
Salary
£24,000 - 27,500 per annum
Closing date
29 Mar 2019

Job Details

Origin Housing is a provider of affordable housing and care and support services in London and Hertfordshire. We own and manage over 6,500 homes with a turnover of £50 million. We were founded in 1924 and value our proud heritage in providing great homes and building strong communities.

Effective digital services underpinned by available, robust, resilient and secure infrastructure are the lifeblood of our business and this role is central to our ambitious transformation plans in ensuring our new digital solutions deliver great customer experience.  We are looking for an experienced Senior IT Infrastructure to develop Origin’s IT infrastructure through significant investment whilst improving business as usual services. The role is also key to maintaining Origin’s IT hardware, operating systems, networks and cloud services to ensure Origin’s infrastructure is secure, available and performing well at all times.
 

Ideal Candidate

The successful candidate must have excellent relationship management, organisational skills, a keen eye for detail and a 'can do' attitude.  You will need to be resilient, self-reliant, tactful and cheerful even under pressure. You will be customer focused resolving second line queries within Service Level Agreements and liaising with third party suppliers when required. An aptitude to learn and problem solve while remaining empathetic to the user are as important as detailed technical knowledge.

You’re a passionate Service Desk Analyst, whose main goal is to deliver a premier service to the wider business. Customer service is paramount to its success and you strive to maintain a high bar. Proficient with using service desk tools, Windows, Office 365, Outlook and AD to receive, log and resolve calls made to our internal IT Service Desk.

Experience in creating and maintaining Process Documentation. An appreciation of the wider technologies provided and supported by other teams within the company. Proven experience performing 1st/2nd line support within a Service Desk Environment. Knowledge of ITIL Foundation, with exceptional written and verbal skills.

How to apply 

Please submit an up to date CV and a covering letter addressing the requirements of the role profile and how you have met them. To find out more about us please visit /www.originhousing.org.uk,

Benefits  

In return, Origin Housing offers a competitive salary and a wide range of benefits, including generous annual leave, flexible working, cycle to work scheme, a contributory pension and discounted health scheme.

Origin is committed to equality and diversity and values the diversity of the communities we work in. We aim to have a workforce that reflects this and therefore encourage applications from all areas of the community.

Closing date: 29 March 2019

Interview and assessment date: 3 and 4 April 2019

Company

About Origin Housing

We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them. 

Origin Housing started life in 1924 as St. Pancras House Improvement Society, a charitable organisation founded by Father Basil Jellicoe because of a belief that good quality affordable housing is a foundation for a successful life.

Thanks to a subsequent series of mergers with other organisations: Humanist Housing Association, Griffin Homes, and Lee Housing Association, we now work in 14 areas across North London and Hertfordshire.
 

Our vision Great homes: places where people are proud to live

We want to provide homes that people are proud to live in. Housing is a long-term commitment so it is important to us that we build quality property and continue to invest in keeping homes at modern standards over many decades.

We buy land and build homes for rent and for sale. We also buy homes directly from private house builders.

 The homes are for:

  • letting at a subsidised rent;
  • part-rent part-buy (called shared ownership);
  • outright sale – the profits from which support our charitable objectives.


We finance this by: raising loans; proceeds from sales; along with a small amount of government grant.
 

Positive people: responsive caring staff getting services right for customers

We strive to be a top-performing landlord, property manager and provider of care and support services. We want our customers to be positive about the services we provide. This means it is crucial that our staff are skilled, dedicated and positive people who are committed to providing the best possible customer service.

We recognise that to do this means we must listen to our customers, so we regularly seek feedback and work with customers to improve services is central to the way we operate.

Strong communities: helping people and neighbourhoods thrive

Our aim is to help people and neighbourhoods to thrive. Working in partnership with Local Authorities we provide under contract a range of care and support services to people who are vulnerable due to learning disabilities, old age or other issues.

We want our communities to be places where people feel safe and proud, and where they can aspire to reach their potential. To help achieve this, we run and support initiatives to encourage inclusion and involvement, helping people to become actively involved in building sustainable, healthy and vibrant neighbourhoods. We provide support for people to find sustainable employment, manage their money, and stay in their homes for longer.

 

Company info
Website
Telephone
020 7209 9222
Location
St Richards House
110 Eversholt Street
London
London
London
NW1 1BS
GB

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