Estate Staff Supervisor

£31940 to £33620 per year
19 Mar 2019
03 Apr 2019
Full Time
Organisation Type
Housing association / RP


Sanctuary Maintenance provides a wide range of property maintenance and facilities management solutions for thousands of customers nationwide. Our staff help make a real difference to the quality of people’s lives.


Estate Services Staff Supervisor

Knight House, Stoke-on-Trent – Covering Staffordshire, South Cheshire and Derbyshire

£31,940 per annum (rising to £33,621 after 12 months service subject to satisfactory performance) – Subject to April 2019 pay review

40 hours per week - Monday to Friday, 7:30am to 4:00pm


Why work for us?

Sanctuary Maintenance provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary Group’s organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

The Estate Staff Supervisor will utilise their excellent coordination skills and knowledge of Estate Maintenance to plan multiple workloads, ensuring productivity is maximised across a large geographical area. Playing on your key management skills, you’ll oversee a busy team of Cleaners, Caretakers and Landscape Technicians with the aim of motivating and inspiring in order to increase productivity levels.

The role of Estate Staff Supervisor will include:

  • Planning the daily workload for the Estate Services team and providing quotations for works not covered by specifications
  • Dealing with complaints, breakdowns in service delivery and identifying areas for improvement to implement effective solutions
  • Carrying out inspections to ensure contract requirements are fulfilled in line with health and safety requirements
  • Liaising with the housing team to discuss specific issues and improve service delivery
  • Playing a key role in the training, recruitment, development and retention of current staff

Skills and experiences:

  • Experience working in a busy environment, with ability to plan and adapt to the needs of the site
  • People management experience allowing you to maintain high productivity is essential
  • Ability to prioritise multiple workloads in order to meet residents’ needs
  • Excellent customer service skills, allowing you to build strong working relationships
  • Intermediate knowledge of  Microsoft Office, including Word, Excel and Outlook
  • This role will involve the driving of a company vehicle and for insurance purposes in order to be considered to drive a company vehicle, drivers must have held a full UK driving licence for a minimum of 12 months

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme, with matching employer contributions from Sanctuary, up to set limits
  • At least 25 days paid holiday rising to 30 days following 5 years service, plus public holidays
  • Health and well-being plans, including voluntary critical illness scheme
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

To view the job profile, please click here

Closing Date: 2 April 2019

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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