IT Second Line Support Analyst

Orbit Group
England, West Midlands, Coventry
£24192.00 - £26880.00 per annum
19 Mar 2019
02 Apr 2019
Jennifer Cole
Full Time
Organisation Type
Housing association / RP

Job Title: IT Second Line Support Analyst (x2)
Location: Garden Court, Coventry
Salary: £24,192 - £26,880 per annum
Full time, 36.25 hours per week, 12 months Fixed Term Contract

Are you an experienced Service Support Analyst looking for a new opportunity to elevate and develop your career? Orbit are one of the UK's leading Housing Providers and are looking for two IT Second Line Support Analysts to join their team based in Coventry.

Based across the Midlands, the East and the South East, Orbit is already one of the UK's leading housing associations. We provide high quality, good value homes to over 100,000 customers across 42,000 homes. We are a big developer too, building 2,000 new homes every year. At the heart of this growth are our customers. We provide all sorts of homes for all sorts of people, and our approach empowers every one of them to grow and flourish. We make profit in order to invest into the communities we work for, playing a key role in driving UK housing growth.

Reporting to the IT Second Line Team Leader, this role will see you assist in the implementation of Windows 10 throughout the organisation, delivering new devices and the new OS to remote sites. This role will see you provide second line technical and desktop support, advice and guidance, ensuring all incidents and service requests are resolved. This exciting opportunity is a chance to be an integral part of Orbit's IT department, where you will research and develop technical solutions as required for customer queries and requests.

We are seeking an experienced Support/Service Desk Analyst, who is a Windows 10 professional that can communicate effectively, projecting a positive attitude. You will have significant experience of diagnosis and rectification of faults within a busy IT technical support environment. We are looking for an individual who can work well under pressure whilst maintaining a strong customer service ethic. Finally, a demonstrable experience in using SCCM would be essential for this role.

How to apply
Advert Closes - Tuesday 26th March 2019

Interview Dates - To be confirmed

To apply for this role please submit your CV and a supporting statement that demonstrates how you meet the key criteria we need. If you wish to discuss the role further, please contact Jennifer Cole at Retinue Solutions, on 0203 837 7880 or via email on

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.